Manager VCA Managed Services

Company Description

Visa Inc. is a global payments technology company that connects consumers businesses financial institutions and governments in more than 200 countries and territories enabling them to use digital currency instead of cash and checks.

Visa Consulting and Analytics (VCA) the consulting arm of Visa is a global team of industry experts in strategy marketing operations risk and economics consulting with decades of experience in the payments industry. Our VCA teams offers:

• Consulting services customized to the needs of Visa clients business objectives and strategy
• Business and economic insights and perspectives that impact business and investment decisions
• Selfservice digital solutions Visa clients can leverage to improve performance in product marketing and operations
• Proven datadriven marketing strategies to increase clients ROI

As part of its consulting service line VCA offers Managed Services (VMS) which is a full cycle solution for the implementation of enterprise programs and portfolio strategies ensuring strategy implementation through profitable lifecycle programs and portfolio management execution. Managed Services acts as a true extension of Visa Clients team bringing together expertise capabilities resources and scale to enhance performance and increase profitability.

Job Description

The Visa Consulting and Analytics team is looking for a highperformance individual to join its Managed Services practice and play a key role in developing and delivering high impact projects Brazil. The potential candidate will proactively engage with Visa Clients by delivering implementing and executing projects and solutions on behalf of issuers acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth thereby ensuring that Visa is both the preferred brand and unique business partner.

The Managed Services Manager will support the design implementation and execution of VCAs recommendations for clients on their behalf. This individual will shape delivery frameworks and methodologies and lead endtoend implementation of customer lifecycle programs and campaigns card portfolio solutions product development/redesign projects process improvements and any enablement required to drive payment volume revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visas data assets proprietary analytical solutions cutting edge digital platforms program capabilities CRM best practices and partnerships to enable engaging interactions optimized results and product enhancements.

The potential candidate will proactively develop and carry on innovative and valueadded use cases ensuring a smooth execution across all program stages including design planning segmentation targeting offering distribution reward fulfillment and performance management.

Specific duties and responsibilities for this position include but are not limited to:

• Team Management : Manage dedicated teams responsible for development and delivery of multifunctional execution projects for financial institutions (issuers acquirers and merchants).
• Performance Management & Reporting: Track and measure team performance and projects KPIs. Analyze results provide insights and foster a virtuous cycle of continuous improvement.
• Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visas local regional and global groups.
• Product development and implementation: Support VMS team in developing projects related to value proposition product implementation support and technology such as development of new products implementation of Visas products and services into issuers acquirers and merchants.
• Support clients in efficiently utilizing Visas digital products and services facilitating a seamless and beneficial digital transition.
• Data Management: manipulate and mine data proficiently through existing tools or programming skills as well as augment traditional data with complementary sources.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Bachelors degree in quantitative fields such as business administration economics finance computer science engineering. Masters Degree in related fields a plus.
7 years of relevant experience in financial services industry payments consulting or similar.
Technological driven mindset digitally savvy and up to date with latest market and industry analytical and digital trends.
Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.
Knowledge of the Agile methodology mainly kanban and scrum
Experience with Product Discovery creating mind maps mapping processes services or products
Previous experience as a Product Manager or Tech Lead having lived in both worlds of products and technology.
Strong analytical skills and datadriven thinking
Passionate selfmotivated results oriented individual with the ability to handle numerous projects concurrently.
Excellent communication storytelling and presentation skills
Team player
Portuguese and English are mandatory Spanish is a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime