Night Auditor
Night Auditor
Posted on :
14-02-2025
Employer Active
1 Vacancy
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Job Description
The Night Auditor position is critical to ensuring the financial integrity and guest satisfaction of our hotel during nighttime operations. This role demands a high level of responsibility attention to detail and commitment to excellence.
- Serve as the primary point of contact for guests during nighttime hours maintaining a professional and courteous demeanour at all times.
- Meticulously monitor and manage latenight arrivals ensuring all guest requests are fulfilled with utmost efficiency and care.
- Uphold the hotels commitment to honouring all reservations addressing any discrepancies or issues with urgency and professionalism.
- Diligently address and resolve all matters pertaining to guest satisfaction ensuring thorough followup and documentation.
- Execute the night audit process with precision adhering strictly to established hotel standards and procedures.
- Compile and distribute all required reports to relevant departments with accuracy and timeliness.
- Scrutinize all postings from the day shift making necessary corrections to maintain financial accuracy.
- Conduct thorough checks of all guest balances ensuring authorized limits adequately cover estimated guest expenses.
- Rigorously review and verify the method of payment for each guest account making corrections where necessary.
- Carefully examine routing instructions for all guest accounts modifying as required to ensure proper billing.
- Prepare and organize all backup documents for nextday departures ensuring they are ready for managerial review.
- Perform meticulous reconciliation of outlet banking and summary sheets across all areas.
- Promptly submit and oversee housekeeping and cleaning requests as required maintaining the highest standards of cleanliness and presentation.
Qualifications :
- College diploma in hotel management or related field with minimum 2 years experience in Front Office
- Proficiency with Front Office Systems and property management software
- Excellent written and spoken English with exceptional customer service skills
- Strong numerical and analytical skills for accurate financial reporting
- Ability to work independently and make decisions during night shifts
- Flexibility to work nights weekends and holidays as required
- Knowledge of cash handling procedures and financial reconciliation
- Strong problemsolving skills to address guest concerns efficiently
Additional Information :
Provide three traceable referees with the contact details and valid emails addresses.
Closing date:
28 February 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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