IT Support Engineer
IT Support Engineer
Posted on :
18-02-2025
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1 Vacancy
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Job Description
Job Purpose:
The IT Support Engineer will provide comprehensive technical support for endusers ensuring smooth operation of IT systems networks and communication tools within the Organization. The role involves troubleshooting and resolving hardware software and network issues while maintaining high service levels and security standards.
Key Responsibilities:
1. EndUser IT Support
Provide first and secondlevel IT support for all employees ensuring timely resolution of technical issues.
Troubleshoot and resolve hardware and softwarerelated problems on desktops laptops and mobile devices.
Assist users with system access password resets and account management.
Install configure and update applications as per organizational IT policies.
Provide training and guidance to users on IT best practices and security policies.
2. Network & Connectivity Support
Support LAN/WAN troubleshooting ensuring seamless network connectivity.
Monitor network performance and escalate issues to the relevant teams when necessary.
Assist in configuring and managing network devices such as routers switches and access points.
Support VPN and remote access solutions for users working offsite.
3. Printer & Peripheral Support
Install configure and maintain printers scanners and other peripherals.
Troubleshoot printer issues liaising with vendors when necessary for repairs and replacements.
Manage print servers and user access to printing resources.
4. IP Telephony & Video Conferencing Support
Assist in setting up and maintaining IP telephony solutions including VoIP phones.
Provide technical support for video conferencing tools such as Microsoft Teams Zoom and WebEx.
Ensure seamless functionality of conference room equipment including microphones speakers and displays.
Support in troubleshooting audio and video quality issues during meetings.
5. IT Asset Management & Documentation
Maintain an uptodate inventory of IT assets ensuring proper tagging and tracking.
Document common IT issues troubleshooting steps and resolutions for knowledge sharing.
Support in procurement and deployment of IT hardware and software solutions.
6. Security & Compliance
Ensure all IT systems comply with corporate security policies and standards.
Assist in implementing cybersecurity measures including endpoint protection and email security.
Educate users on IT security best practices including phishing awareness and password policies.
Requirements
Qualifications & Experience:
Bachelor s degree in Information technology Computer Science or a related field.
Minimum of 3 years experience in an IT support role.
Experience in troubleshooting hardware software and networkrelated issues.
Familiarity with Windows and macOS operating systems.
Understanding of networking concepts (TCP/IP DNS DHCP VPN).
Handson experience with Active Directory and Office 365 administration.
Experience with printer maintenance and troubleshooting.
Knowledge of IP telephony and video conferencing tools.
IT certifications such as CompTIA A ITIL CCNA or Microsoft certifications will be an added advantage.
Key Competencies & Skills:
Strong problemsolving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and strong organizational skills.
Ability to work in a fastpaced environment and manage multiple tasks simultaneously.
Work Environment:
This is an onsite role based in Nairobi Kenya.
Requires occasional travel to branch offices for IT support.
May involve afterhours and weekend support as needed.
Employment Type
Full Time
Key Skills
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