Contract Renewal Specialist
Contract Renewal Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serve as the primary contact for the sales team and external customers fielding their phone and email inquiries within SLAs to address the following activities.
Responsibilities
- General rep inquires document support pricing resources advise on best practices
- Be an advisor on basic product knowledge (portfolio labeling competitors applications)
- Own the relationship between sales and all internal departments to coordinate activities (compliance marketing AR)
- Serve as an expert and advisor on our programs and tools (EDI Allergan Direct Alle Move Medical PSP Consignment etc.)
- Having a working knowledge of our Allergan loyalty programs (Alle APP START Rising Star etc.)
- Process evaluation exchanges bulk buys personal inventory and advanced order requests
- Process debits / credits and PO updates and retro credits
- Process transfers / restocks of MSL inventory
- Advise on return policies and exceptions. Research serial #s to verify sales history and point of origin. Address AR blocks
- Tracking follow up order status and provide return labels. Swap out expiring field inventory. Perform product searches to source inventory in the field for emergent case needs.
Qualifications :
- Have excellent verbal and written communication skills. Communicates clearly and professionally in both English and Spanish (bilingual preferred). Exercises judgment and acts independently within appropriate limits of authority.Strong working knowledge of Microsoft Office and Saleforce.com. Account management or order management experience preferred
- At least three (3) years experience in a clientfacing role with a similar function (account management customer success business development). Bachelors degree from accredited college or university preferred or a combination of education and relevant experience.
- Successful experience working with Microsoft Office Suite SAP CRM/ERP systems and end to end Customer Operations Process.
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our shortterm incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.
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US & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
