TAM Technical Account Manager

Seamless Networks Boundless Careers

Stronger Signals Stronger Solutions. Ekahau dominates the wireless networking industry by delivering toptier WiFi design and optimization tools used globally. Their innovative approach transforms challenging wireless landscapes into hubs of seamless connectivity. At Ekahau the fusion of cuttingedge technology and passionate expertise fosters an environment where talent grows ideas flourish and every connection counts toward global wireless excellence.

Job Description

As an Account Manager you will manage key client relationships provide technical support and ensure optimal use of Ookla s product suite. This role requires technical expertise account management skills and the ability to engage with Clevel executives while driving issue resolution and identifying growth opportunities in a fastpaced environment.

• Serve as the primary point of contact for Ookla s most valued customers in LATAM.
  
• Build and strengthen relationships across customer business and technical teams.
  
• Educate train and support clients to ensure optimal use of Ookla s products.
  
• Troubleshoot technical and business issues escalating when necessary.
  
• Engage with Director and CLevel executives to support their business needs.
  
• Partner with sales teams to review account health and identify growth opportunities.
  
• Act as a customer advocate within Ookla ensuring client needs are met.
  
• Participate in customer meetings (onsite or virtual).
  
• Continuously develop technical knowledge to better serve customers.
  
• Strategically help customers leverage Ookla s data products for their business goals.
  

Requirements

The Qualifications We Seek

Education:

• Bachelor s degree in Business Engineering Telecommunications or a related field.
  
• Master s degree in International Business or a related discipline (preferred).
  

Experience:

• 510 years of experience in enterpriselevel technologyrelated support or account management.
  
• Strong customer focus with a proactive approach to issue resolution.
  
• Experience in supporting new products/services in emerging markets (a plus).
  
• Ability to build and maintain strong relationships across organizations.
  
• Technical problemsolving skills with adaptability to new technologies.
  
• Experience with data analytics tools such as Tableau SQL and advanced Excel.
  
• Ability to visualize big data to provide insights and value to customers.
  
• Familiarity with telecommunications and broadband technologies including RAN/RF.
  
• Selfmotivated with proven urgency and followthrough.
  
• Fluency in Spanish and English (Portuguese is a plus).
  
• Strong verbal and written communication skills for internal and external audiences.
  
• Willingness to travel regularly for client meetings and corporate functions.
  
• Strategic thinking with global business experience (preferred).
  

Technical Skills:

• Proficiency in data analytics tools such as Tableau SQL and advanced Excel.
  
• Knowledge of telecommunications technologies including RAN/RF and broadband networks.
  
• Familiarity with communication and collaboration tools such as email CRM platforms and video conferencing software.
  

Benefits

Exciting Perks Await!

• 5 days work week
  
• Weekends off
  
• Work from home arrangement
  
• 20 vacation days in total
  
• Prepaid medicine
  
• Fullycustomized Emapta laptop and peripherals
  
• Indefinite term type contract
  
• Direct exposure to our clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations Bogot and Medellin
  
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
  

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010 Emapta has pioneered personalized outsourcing solutions empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our stateoftheart facilities competitive compensation and a supportive work environment that fosters professional growth. With over 800 clients worldwide and a team of more than 9300 talented professionals Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia where your skills are valued and your career ambitions are supported.

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