Night Manager
Night Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What youll do
We are looking for an experienced Night Manager to join the preopening team at SLS Barcelona.
Under the guidance of the Front Office Manager the Night Manager will lead and supervise the Front Office departments operational functions throughout the night.
- Lead and supervise night shifts ensuring safety security and a seamless guest experience.
- Undertake a review of endofday takings against logged reports.
- Edit all reports to ensure accuracy and full completion investigating any anomalies found between daily reports and takings.
- Train the Front Office night team in ensuring the accurate completion of systems and processes.
- Conduct nightly audits meticulously reconciling accounts to ensure accuracy.
- Ensure credit card system reconciles to daily transaction lists.
- Collaborate with the team to enforce procedures creating a tranquil environment.
- Manage overnight reservations and checkins providing efficient and friendly service.
- Greet and assist guests in a warm courteous and professional manner.
- Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction.
Qualifications :
What we are looking for...
- Minimum of 2 years of Front Office experience at night shift preferably in an upscale or lifestyle brand hotel.
- Previous experience with preopening of a hotel is a big plus.
- Someone who understands celebrates and embraces the SLS brand values.
- Ability to work independently and to partner with others to promote an environment of teamwork.
- Ability to multitask work in a fastpaced environment meet deadlines and have a highlevel attention to detail.
- You combine analytical and methodical thinking with high attention to detail and a solutionfocused approach.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You make people feel good your team guests and colleagues alike. You make a positive impact.
- You are an excellent relationship builder confident in working with other teams and leaders; youre passionate about what we can achieve together.
- You take ownership of important issues solve problems and make effective decisions.
- You learn quickly and adapt to SLSs unique culture.
- You are humble and open to ideas. We leave our ego at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard supports each other and has fun along the way.
Additional Information :
Whats in it for you...
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore is a joint venture with Accor formed in 2021.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
