Assistant Guest Services Manager

Be the architect of unparalleled hospitality experiences overseeing a dedicated team to ensure every guest feels not just welcomed but truly at home from arrival to departure.

• Manage the daytoday operations of the guest services department ensuring a seamless and welcoming experience for guests through efficient coordination of tasks staff and resources.
• Lead train and motivate guest services staff providing guidance on service standards communication skills and conflict resolution to maintain a high level of professionalism and guest satisfaction.
• Act as a point of contact for guests addressing inquiries concerns and special requests promptly and ensuring a personalized and positive experience throughout their stay.
• Foster effective communication and collaboration with other hotel departments such as housekeeping reservations and maintenance to ensure a seamless and integrated approach to guest services and overall hospitality.
• Collect and analyze guest feedback reviews and surveys using this information to identify areas for improvement implement changes and contribute to enhancing overall guest satisfaction.
• The starting rate for this position is $70000 per year. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors such as experience and education.

Qualifications :

• Bachelors degree in a relevant field or a combination of equivalent education and/or experience is required
• Substantial experience in guestfacing roles within the hospitality industry showcasing a proven track record of providing exceptional guest service and handling a variety of guestrelated situations.
• Previous experience in a supervisory or leadership role demonstrating the ability to lead motivate and develop a team of guest services professionals.
• Strong communication and interpersonal skills with the ability to effectively interact with guests staff and other departments ensuring clear and positive communication channels.
• Exceptional problemsolving skills and the ability to make decisions quickly and effectively in highpressure situations contributing to a smooth and enjoyable guest experience.

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

SRGA Resort LP is an Equal Opportunity Employer M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements SRGA Resort LP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Fulltime