Deputy Care Manager

The Deputy Care Manager is responsible for ensuring that our clients receive outstanding care and for supporting the growth of the business. This role involves working alongside the Registered Care Manager to action incoming messages update care processes and ensure all tasks are completed by the end of the day. Additionally the Deputy Care Manager provides guidance and support to others ensuring that Care Professionals deliver the highest quality service to clients.

Responsibilities

• Supporting the Registered Care Manager and office team with daytoday management of client care.
• Covering for the Registered Care Manager in their absence.
• Completion of Service Reviews and Quality Assurance checks identifying ways to grow the business.
• Helping with client acquisition and initial client set up.
• Developing good working relationships with Health and Social Care Professionals and others.
• Onboarding clients and being responsible for clients with complex care needs. Supporting Care Professionals to be confident in their visits.
• Providing quality introductions of Care Professionals to clients guiding others on best practice.
• Support with medication moving and handling support visits with Care Professionals with a training need identifying.
• Completing new care plans with the client and their family and being proficient with detailing in the care management system.
• To be able to accurately complete care plan amendments as required.
• To be able to add and check medications within the Care Management System and help Care Professionals be confident with medication support.
• Provide care for clients as required
• Being part of the oncall rota and providing additional support to the team when dealing with oncall.
• Establish and maintain effective working relationships with all Key Players Care Professionals Clients Client families and any other Home Instead contacts.
• Have a thorough understanding of and belief in the Home Instead business model.
• Maintain and uphold company standards and ethos.
• Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.
• Support with business projects and initiatives.

Person Specification

• Positive role model
• Warm friendly cheerful personality who enjoys speaking to people.
• Able to demonstrate dedication and ownership to complete allocated work tasks.
• Team leader / supervisor/ manager experience (minimum 2 years)
• Good clear telephone manner
• Ability to write Care Plans to a high standard ability to ensure medications are checked and completed within the system.
• Empathetic and approachable.
• Excellent commercial business awareness.
• Excellent written and oral communication skills.
• Excellent attention to detail.
• Excellent planning time management and organisational skills.
• Ability to cope with a fastchanging environment.
• Keen to learn new skills and progress career.
• Selfdriven and committed to completing tasks in a timely manner.
• Goal Orientated.
• Ability to handle demanding situations or personalities in a professional caring manner.
• Smart professional appearance.
• Cando attitude.

Qualifications :

To be successful you will have:

• A driving licence and use of a car on a daily basis.
• Must be confident to use a variety of technology.
• Must understand the importance of confidentiality and working within current legislation.
• Must be a team player.
• Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.

Due to the need to support the OnCall function which may require you to support team members out in the field in emergency situations and also the requirement to travel throughout the community to conduct new client assessments you should have a driving licence and access to a vehicle.

Additional Information :

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 

This role is subject to DBS enhanced disclosure.

Remote Work :

No

Employment Type :

Fulltime