Student Success Manager

This position will be responsible for managing daily operations and workflow of an assigned advising team; interviewing and hiring of new Advisors; ensuring that there is clear understanding of and compliance with University and federal policies and procedures; and assisting with assigned tasks and projects. Depending on the needs of the University a Manager may be required to assist with daily Academic Advisor activities.

Responsibilities

• Manage daily functions of assigned advising team.

• Assist Advisors with problem resolution.

• Work collaboratively with Academic Leadership to address and resolve student concerns.

• Work collaboratively with Academic Leadership as necessary to implement programmatic changes and ensure a positive student experience.

• Assist with interviewing and hiring of new staff.

• Assist with coaching mentoring and training of Advisors.

• Assist in meeting and exceeding student satisfaction and service level agreements.

• Ensure that Advisors are on track with outreach to help students understand and complete degree requirements select appropriate course registrations and achieve satisfactory academic progress.

• Ensure that Advisors are identifying atrisk scenarios and opportunities to develop implement measure and improve academic success strategies.

• Work collaboratively with other departments to ensure that escalated matters are strategically coordinated and addressed in a timely manner while supporting academic integrity and University policies.

• Ensure compliance with existing University and federal policies and procedures. Assist with development documentation and promotion of new policies and procedures.

• Responsible for data collection and analysis leading to improved efficiencies in workflow distribution streamlined operational processes and more effective student support.

• Work on assigned committees and teams within the organization.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications :

• Masters degree required.
• 35 years supervisory experience in a university setting or serviceoriented environment.
• Experience in data analysis leading to improved business processes and efficiencies.
• Familiarity with online learning and Internet technology a plus.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with other serviceoriented technical and operational teams.
• Working knowledge of Microsoft Office Suite BUSINESS COMPETENCIES.
• Strong problem solving and time management skills.
• Strong project management skills.
• Ability to multitask.
• Excellent verbal and written communication skills required.
• Creative innovative able to work independently and in a team environment.
• Ability to adapt to new and rapidly changing situations.
• Selfstarter.

Additional Information :

In support of the pay transparency laws enacted across the country the expected salary range for this position is between $61720.78 and $108334.92. Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health dental vision life and disability insurance
• 401k Retirement Program 6% employer match
• Participation in Adtalems Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:

Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Remote Work :

No

Employment Type :

Fulltime