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Job Alert
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$ $ 2000 - 2500
1 Vacancy
Job Description
Job Title: Customer Service Representative
Location: Remote (CST Time Zones)
Salary Range: up to 2500 USD commission
Work Schedule: Monday to Friday 8:00 AM to 5:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community that connects global talent with USbased businesses. We provide opportunities for talented individuals from vibrant regions like Latin America the Philippines Africa and beyond to work with leading American companies in various sectors including marketing tech and real estate.
Position Overview:
As the first point of contact for many customer interactions the Customer Service Representative (CSR) plays a vital role in delivering exceptional customer experiences. This role involves handling inbound and outbound calls customer emails and chats ensuring service requests are booked accurately and efficiently into the ServiceTitan CRM.
The ideal candidate will have strong communication skills attention to detail and the ability to switch between tasks quickly in a fastpaced environment.
Key Responsibilities:
- Field incoming customer calls and assist with service requests.
- Book jobs into the ServiceTitan CRM system efficiently and accurately.
- Coordinate with Dispatch to schedule customer service requests.
- Gather information to answer customer inquiries.
- Make outbound calls for job bookings.
- Respond to customer emails & chat inquiries with professionalism and accuracy.
- Conduct Happy Calls to follow up on completed jobs and ensure customer satisfaction.
- Review and process incoming service requests.
Qualifications & Skills:
- Fluent in English with excellent verbal and written communication skills.
- Strong customer service skills with a friendly professional demeanor.
- Experience handling inbound and outbound calls emails and live chats.
- Ability to manage multiple tasks while maintaining attention to detail.
- Strong listening skills and customer empathy.
Preferred Skills:
- Knowledge of ServiceTitan CRM would be a huge plus.
- Ability to work independently while staying aligned with company procedures.
- Previous experience in a servicebased company is a bonus.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
