Customer Success Advisor
Customer Success Advisor
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Job Description
Manatal is an AIbased recruitment software company based in Bangkok Thailand. Our mission is to offer an easytouse software to empower small medium and large companies in their staffing & recruitment transformation.
Our goal is simple: to provide solutions to the recruitment worlds difficulties and make the entire process simple and enjoyable for recruiters hiring managers and candidates alike.
Globally trusted by thousands of companies in over 130 countries Manatals growth goes hand in hand with our clients own. Were passionate about developing solutions for the changes they encounter and filling the recruitment gap with innovative tech implementation.
Position Overview
As a Senior Customer Success Advisor you will play a pivotal role in ensuring our clients success and satisfaction throughout their journey with Manatal. Your responsibilities will encompass driving product adoption identifying upsell and crosssell opportunities targeting highgrowth accounts and proactively managing the renewal process to minimize churn. This role requires a proactive and customercentric approach to foster longterm relationships and drive business growth.
Key Responsibilities:
Product Adoption:
- Monitor and analyze client usage to ensure optimal engagement with the platform.
- Provide ongoing support and resources to help clients maximize the value of Manatals solutions.
Expansion Opportunities:
- Identify and pursue upsell and crosssell opportunities within existing accounts.
- Collaborate with the customer success team to develop tailored proposals that meet clients evolving needs.
Renewal Management:
- Proactively manage the renewal process addressing any concerns to ensure client retention.
- Analyze client satisfaction and implement strategies to reduce churn.
Client Relationship Management:
- Build and maintain strong relationships with clients serving as their primary point of contact.
- Gather and relay client feedback to internal teams for continuous product improvement.
Qualifications:
- Bachelors degree in Business Administration Marketing Human Resources or a related field.
- 3 years of experience in customer success account management or a related role within the SaaS industry.
- Exceptional communication skills in English; proficiency in additional languages is a plus.
- Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
- Proven ability to manage multiple accounts and projects simultaneously.
- A proactive and customerfocused mindset with a passion for delivering exceptional service.
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Manatal Hiring
At Manatal we are dedicated to building an intuitive AIpowered applicant tracking system to streamline and transform the entire hiring and recruitment process.
We are devoted to attracting the best talent worldwide to join our team and take pride in being an equalopportunity workplace. We are committed to equal employment opportunities regardless of religion race ethnicity ancestry national origin gender gender identity sex sexual orientation marital or parental status disability age citizenship or other class protected by applicable law.
Employment Type
Full Time
