Spanish Market Remote Car Repair Assistance
Spanish Market Remote Car Repair Assistance
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Job Description
Your contribution to something big:
- Respond to all calls emails and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- 1st level resolution rate: 50% after 6 months 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites departments and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
Qualifications :
What distinguishes you:
- Education: Completed vocational education as a master mechanic automotive mechatronics technician (mechanics and/or electronics) automotive service technician or country equivalent certificate
- Experience and knowhow: Minimum 13 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Spanish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation professional communication able to work well in difficult situations.
Additional Information :
What we offer you:
Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
