German Market Automotive IT Helpdesk Support
German Market Automotive IT Helpdesk Support
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Job Description
Your contribution to something big:
- Respond to all calls emails and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone email or chat making use of remote access tools First level resolution rate: 50% after 6 months 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites departments and colleagues which are engaged into the support processes
- Input for FAQ and knowledge data base
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information
- Willingness to work in the office and/or remote according to business needs
Qualifications :
What distinguishes you:
- Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Experience and knowhow: Professional experience in a customer facing position would be an advantage
- Languages: German oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Working knowledge of SAP would be an advantage
- Previous experience or affinity with automotive electronics would be an advantage
- Soft skills required: Customer orientation professional communication team player skills able to work under pressure
- Willingness of taking over responsibility for assigned projects as needed
Additional Information :
What we offer you:
Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
