Clinical Operations Training Optimization Specialist
Clinical Operations Training Optimization Specialist
Posted on :
20-01-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-01-2025
Job Description
Job Title: Clinical Operations Training & Optimization Specialist
Job Location: Florida USA
Job Location Type: Remote
Job Contract Type: Fulltime
Job Seniority Level:
Overview
As a company our mission is to be an indispensable source of business knowledge innovation and support to the practices in our network. We are advocates for our ObGyn medical affiliates enabling them to focus solely on the practice of medicine while we focus on the business of medicine.
We are action oriented. We strategize implement and execute on behalf of the practices we serve.
The Clinical Operations Training and Optimization Specialist works directly with providers and clinical staff to optimize their utilization of the Practice Management System (PMIS) Electronic Health Record (EHR) and related workflows. This role primarily works with practices utilizing athenahealth a cloudbased electronic medical record and practice management tool. Success in this role requires independently assessing and delivering customer specific training and optimization with a client serviceoriented mindset. This role will provide inoffice and remote training for new and existing care centers in Texas and Arizona
Responsibilities
- This position will provide inoffice and remote training and optimization for new and existing Care Centers. This role will cover the Florida and Georgia regions. Candidates must be local to Florida or Georgia near a large airport.
As a company our mission is to be an indispensable source of business knowledge innovation and support to the practices in our network. We are advocates for our ObGyn medical affiliates enabling them to focus solely on the practice of medicine while we focus on the business of medicine.
We are action oriented. We strategize implement and execute on behalf of the practices we serve.
The Clinical Operations Training and Optimization Specialist works directly with providers and clinical staff to optimize their utilization of the Practice Management System (PMIS) Electronic Health Record (EHR) and related workflows. This role primarily works with practices utilizing athenahealth a cloudbased electronic medical record and practice management tool. Success in this role requires independently assessing and delivering customer specific training and optimization with a client serviceoriented mindset. This role will provide inoffice and remote training for new and existing care centers in Texas and Arizona
Responsibilities
- Perform site visits to conduct outreach education training and orientation sessions for providers and ancillary staff
- Deploy and manage strategies and initiatives within assigned markets
- Identify opportunities and solve problems with assigned clinical practices interacting with the Unified and athena teams as required
- Become a Superuser for athena. This requires advanced knowledge of the tool and practice workflows to assist in the implementation of new divisions and optimization of existing practices.
- Develop subject matter expertise in athenahealth’s core products and services including practice management patient engagement and the EHR. This includes attaining “Certified Unified EHR Trainer” as outlined by the Unified Clinical Operations team.
- Collaborate with crossfunctional areas (e.g. revenue cycle market teams) to create and distribute educational materials regarding athena clinical updates and common issues
- Unify standards across multiple health care practices
- Train new care center employees on current practices and standards
- Assess opportunities and risks during and after implementation of new practices and provide a custom action plan
- Establish working relationships and collaborate with providers and office staff
- Generate call and visit reports and document all division encounters on Unified site rounding sheets
- Assist with maintenance of user and athena configurations
- Plan for and participate in events such as Committee Meetings Networking Events and Educational Sessions that may fall outside of normal business hours
- Follow all applicable federal/state regulations including HIPAA
- Bachelor’s degree from an accredited university preferred or experience in Healthcare IT field
- 3 years experience with an EHR and/or Practice Management system
- athena experience required
- Excellent written and oral communication skills
- Outstanding customer service skills
- Moderate knowledge of Microsoft Office
- Strong organizational problem solving and decisionmaking skills
- Ability to prioritize and manage multiple projects and issues effectively and simultaneously
- Strong attention to detail research and follow up skills
- Ability to work both independently and in a team setting
- A customer service mindset
- An interest in learning and ability to independently build skills and expertise with team support
- Valid driver’s license and reliable insured automobile required. Must be able to travel up to 50% of the time
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Employment Type
Full Time
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