You will be responsible for;
- Responsible for ensuring that clear and constant communication lines are kept with all staff other area and Departments.
- To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner.
- To ensure that Guest Relations Desk is not left unattended at anytime whilst on duty.
- To acquire through training provided a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Relations.
Qualifications :
Your experince and skills include;
- Excellent communication and customer service skills
- Ability to work flexible hours including evenings and weekends
- Excellent communication and customer service skills
- Minimum 2 years experience in a similar role
- Written and verbal communication skills in English
- To provide high quality in guest relations
- Able to use Ms Office programs
Additional Information :
Prior experience working with Opera or a related system.
Additional languages are a plus.
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Remote Work :
No
Employment Type :
Fulltime