Product Operations Manager Remote
Product Operations Manager Remote
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Job Description
Snapshot
- Remotefirst with a hybrid option in London
- Fulltime
- Up to 50000 grossfor candidates meeting all internal requirements
- We welcome candidates from a variety of professional backgrounds. If you dont meet every requirement but have relevant skills (eg. in product management tech or data) we strongly encourage you to apply.
Who We Are:
At Chatterbox webuild technology that does more than get people to click on ad.
Were a fastgrowing EdTech company transforming the career prospects of highlyskilled yet underestimated professionals fromthe refugee community and beyond.
Our tech allows degreeholding talented nativespeakers from marginalised backgroundsto gain empowering work as language coachesin the fastgrowing corporate language training industry.They helpemployees at top companies like BNP Paribas and the British Red Cross to smash glass ceilings themselves a win win and unique business model that has won Chatterbox accolades from Forbes and MIT.
If youre passionate about changing the world through tech and creating a more inclusive global community we want to meet you!
Who You Are:
This is a pivotal role within Chatterbox ensuring the smooth running of our operational processes while collecting and analyzing insights from across the business. This role is responsible for coach recruitment and management help desk operations learner success tracking business intelligence and executive team support.
You will work crossfunctionally with Customer Success Product and the Executive Team to ensure that Chatterbox delivers a highquality learning experience while maintaining efficient internal operations.
This role is ideal for someone who excels at project management datadriven decisionmaking and problemsolving in a fastpaced missiondriven environment.
What Youll Do:
- Coach Recruitment & Management
- Advertise and recruit toptier language coaches for Chatterbox.
- Manage the endtoend hiring and onboarding process (screening interviews training backend setup).
- Monitor and improve coach performance using feedback data insights and observations.
- Oversee coach offboarding reassignment of learners and system updates.
- Help Desk & Customer Support
- Act as the first point of contact for urgent support requests from learners clients and coaches.
- Troubleshoot platform and technical issues in collaboration with the tech team.
- Identify and escalate recurring issues improving overall system reliability.
- Maintain help desk excellence ensuring a toptier user experience.
- Learner Success & Product Operations
- Track learner engagement and retention using internal dashboards.
- Analyze platform data and identify ways to boost learner progress.
- Work with the Customer Success and Product teams to implement strategies that enhance user experience.
- Support client onboarding and launches for a seamless transition onto the Chatterbox platform.
- Data Insights & Business Intelligence
- Build and maintain realtime dashboards (Google Spreadsheets Microsoft Power BI Mixpanel) to track key operational metrics.
- Ensure data accuracy and hygiene across multiple systems.
- Generate regular insights reports that inform companywide decisions.
- Operations & Executive Support
- Manage coach payments and ensure financial accuracy.
- Support leadership with meeting scheduling and special projects.
- Research and propose new tools and operational improvements.
- Customer Success Coverage (Temporary Maternity Cover)
- Provide handson client relationship management for the first two months.
- Assist with client onboarding retention strategies and renewals.
Essential Skills &Experience:
- Techsavvy Comfortable managing backend systems and troubleshooting technical issues.
- Operations Management Strong ability to streamline workflows and optimize processes.
- Project & Task Management Highly organized able to juggle multiple responsibilities effectively.
- DataDriven Decision Making Experience maintaining dashboards analyzing data and extracting insights.
- Customer & Stakeholder Management Ability to handle support requests onboard users and manage performance evaluations.
- Strong Communication Clear professional and empathetic in interactions with internal teams and external partners.
- Adaptability Thrives in fastmoving environments handling both urgent and strategic tasks.
Bonus Skills (Nice To Have)
- Experience in EdTech education or language learning.
- Familiarity with data tools (Google Sheets Mixpanel Power BI Hubspot Google Analytics Python Django).
- Experience working in earlystage or highgrowth startups.
- Prior experience in remote team environments with global stakeholders.
Why Join Us
- Work with purpose Help talented professionals from marginalized backgrounds launch new careers.
- Remotefirst flexibility Work from anywhere with hybrid options in London.
- Competitive salary & benefits We offer fair compensation based on experience.
- Growth opportunities Gain handson experience in operations product management and customer success.
- Collaborative team culture Join a driven missionaligned team making a real impact.
Were committed to building a diverse and inclusive workplace. If you need any adjustments in the hiring process let us know!
Employment Type
Full Time
