Customer services executive
Customer services executive
Posted on :
25-01-2025
Employer Active
1 Vacancy
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Job Description
KEY ROLE RESPONSIBILITIES:
1) Respond promptly to customer inquiries via phone email and Whtsapp Live Chat.
2) Deliver accurate information about the products services and company policies.
3) Resolve Customer concerns and escalate issues to appropriate departments when necessary.
4) Record customer interactions and feedback in excel as per the format for the tracking and analysis.
5) Assist with troubleshooting common issues and follow up to ensure proper resolution.
6) Identify customer needs and provide proactive solutions to improve their experience.
7) Collaborate with team members to share insights and develop better processes.
1) Respond promptly to customer inquiries via phone email and Whtsapp Live Chat.
2) Deliver accurate information about the products services and company policies.
3) Resolve Customer concerns and escalate issues to appropriate departments when necessary.
4) Record customer interactions and feedback in excel as per the format for the tracking and analysis.
5) Assist with troubleshooting common issues and follow up to ensure proper resolution.
6) Identify customer needs and provide proactive solutions to improve their experience.
7) Collaborate with team members to share insights and develop better processes.
Requirements Skills and Qualification:
1) Prior experience in a customerfacing role preferred on call.
2) Strong verbal and written communication skills.
3) Problem solving abilities with detail oriented mindset.
4) Ability to multitask and handle high pressure situation calmly.
5) Basic computer proficiency and familiarity with ticketing Systems and advance excel is a plus.
6) Graduation is required and additional education or certification will additional advantage.
1) Prior experience in a customerfacing role preferred on call.
2) Strong verbal and written communication skills.
3) Problem solving abilities with detail oriented mindset.
4) Ability to multitask and handle high pressure situation calmly.
5) Basic computer proficiency and familiarity with ticketing Systems and advance excel is a plus.
6) Graduation is required and additional education or certification will additional advantage.
Employment Type
Full Time
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