Customs Brokerage Billing Agent
Customs Brokerage Billing Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
PURPOSE:
- Support the department strategy on a local level
- Offer best in class customer service
SUMMARY DESCRIPTION:
Ensure the proper and timely billing of customs operations while providing an exceptional customer service within the Customs Brokerage department.
AGENT CORE COMPETENCIES
Timely and Accurate Billing and Accounting
- Invoice customers the expected charges timely and accurately and according to Expeditors and customer requirements.
- Properly provisions service provider charges to avoid reserves.
- Follows proper credit approval processes to minimize risk and protect the company.
Timely and Accurate Data Entry
- Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements.
- Monitors exception reports for quick data integrity resolution.
Timely and Accurate Shipment Processing
- Ensures smooth and timely freight process flow according to Expeditors operational procedures.
- Follows customers standard operating procedures and proactively notifies customers of any issues.
- Consistently meets KPI standards as per companys procedures.
Responsibilities:
- Ensure accurate and timely invoicing to our customers
- Ensure data integrity entry into our invoice/operating system.
- Understand and follows Expeditors credit policy.
- Ensure invoices are sent out daily to customers and based on their requirements (Email/FTP/EDI/Payment Center)
- Use Brokerage Workflow to monitor status on daily basis
- Understand all the elements of the import and export customs OPS (Operational Performance Standards) and correctly interpret this information to fulfill our customers instructions and expectations.
- Ensure customer SOPs are up to date and all interested parties understand proper billing procedures
- Ensure accurate and timely data entry into our operating system.
- Ensure billing exceptions are documented and followed up timely.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Review vendor shipment documentation for rate accuracy
- Clean up billing report on daily basis
- Timely investigation and resolution of open AR (Accounts Receivable) disputes
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Follow up on branch import open provisions (BNP debits/BNP credits).
- Address financial root causes and help implement sustainable solutions
- Understand department process flow constantly looking for areas of improved efficiency.
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Meets company standards of 52 hours training per year per employee.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Qualifications :
- Minimum of 12 years of experience in a similar position
- Good knowledge of customs brokerage process and system essential
- General knowledge of accounting principles
- Basic understanding of Incoterms
- Strong interpersonal and communication skills ability to communicate at all levels written and oral
- Critical thinking and problem solving skills
- Customer service oriented
- Strong time management skills and high attention to detail
- Proactive strong organizational skills ability to manage multiple priorities effectively
- Good computer skills (Excel Word PowerPoint Outlook)
- English and Spanish fluency
Additional Information :
Expeditors ofrece excelentes beneficios:
- Vacaciones
- IMSS
- Seguro de Gastos Medicos Mayores
- Seguro de Vida
- Programa de Entrenamiento y Desarrollo Profesional
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
