Air Import - Customer Service Representative
Air Import - Customer Service Representative
Posted on :
16-01-2025
Employer Active
1 Vacancy
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Job Description
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Air Import files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments meeting customer service standards
- Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated
- Meet KPI standards as per the company procedures
- Overseas communications timely responses to emails and requests (internal and external)
Qualifications :
- 2 years related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Proactive strong organizational skills
- Good computer skills (Excel Word PowerPoint Power Bi)
- IATA certification (preferred)
- Fluent in English
Reporting Structure
- Air Supervisor and Manager.
Informacin adicional :
- Full time job contract
- Competitive salary
- Opportunity for promotion
- Friendly atmosphere among team
- Ability to develop
- Professional Training Plan
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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