Voice Of Customer Team Lead
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Job Description
In order to help us constantly improve our customer experience for users couriers and venues and support our market growth efficiently we are looking for a Voice Of Customer Team Lead to join our Voice of Customer team.
The team is responsible for crossfunctional projects that enhance the user experience for all of Wolts customers.
Deliverables:
Reduce Contact Rates of Users Couriers and venues
Cross Functional experienced Project Manager: Manages multiple coinciding CX projects
Insights Specialist: Proactively Identifies prioritizes and articulates concisely insights from multiple data points and reports
CX Techy: Discovers configures and scales tools and systems that directly improve customer experience and reduces contact rates
Qualifications :
Our humble expectations
>4 years as an Analyst or Project Manager at a fast growth tech company with proven record of leading crossfunctional projects
Must have experience utilizing customer support automations and Bot solutions
Bonus points: contact center Team Lead / Shift Manager / Information Manage
Loves Data driven decision making
Effective communicator able to clearly articulate insights and suggestions
Collaborator Enjoys working with others
Enjoys leading and multitasking multiple projects at the same time
Additional Information :
If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
