Inside Sales Representative

OBJECTIVES & POSITION SUMMARY:

The primary objective of the Yusen Canada Sales Organization is to ensure the growth of YLCA through the development of business. The Inside Sales Representative is the TeleSales development person responsible for winning business from assigned Customers Base within the assigned Territory. The position is responsible for maximizing sales (Volume and Revenue) growth from both New & Existing customers through market canvasing the development of new lane segments products marketing and customer support strategies; and achieving specific volume and profitability growth targets in the assigned area(s) of the business.

The Inside Sales Representative is responsible to develop business/sales with a focus on crossselling ALL of Yusen Logistics products/services including seafreight airfreight overland contract logistics transloading customs brokerage and insurance.

The main priority is fostering New business growth of all products and management of his/her portfolio within the YLCA CRM system and its set requirements & KPIs.

Targets to be determined and assigned by the Sales Director.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Make out going daily calls to customers in the assigned Customer Base and the assigned Territory.
• Has develop the skills and experience to sell Airfreight Seafreight Overland Customs Brokerage Contract Logistics Transloading and Insurance Services.
• Receive all incoming sales inquiries (directly from customers or Operations) for accounts not known to be assigned to a Representative in YLCA CRM System.
• Respond to customer inquiries in a timely manner.
• Qualify new accounts and notify Director of Sales should the prospect require Field Sales involvement (according to preset criteria).
• Hunt Researchfor Develop and Maintain own portfolio in YLCA CRM of customers by performing the necessary sales and service functions.
• Ensure all customers activities are recorded in company CRM system and develop customer intelligence.
• Update CRM System on daily basis maintain CRM data quality standards and the Set Goals.
• Perform telesales calls and campaigns as guided by Director of Sales.
• Review existing clientele and their current business patterns with Yusen Canada contact those clients and help identify further trade lane of alternative business possibilities.
• Liaise with Operations and other departments as needed to resolve customers issues.
• Drive ongoing sales "farming" of existing customers inclusive of vertical market(s) potential.
• Learn and apply the methodology of onboarding of new customers.
• Be aware of departmental processes international business practices within the Supply Chain industry to talk confidently about current market conditions and service offerings compliance and regulatory requirements and changes.
• Communicate with operations and sales representatives to address and resolve customer service concerns.
• Ensure the timely and accurate maintenance of reporting processes within a CRM environment.
• Selectively conducts mutually agreed Quarterly Business Reviews with assigned customers and maintain ongoing communication with customer & Operations to assure expectations are met.
• Participate in defined weekly and monthly sales meetings.
• Other duties as may be assigned from time to time by the Company.

JOB SPECIFICATIONS (MINIMUM REQUIREMENTS):

1. Skill Factors (education experience communication technical etc.)

• Bilingual (French & English) are a must.
• High School Diploma or equivalent.
• Minimum two years field or inside sales or two years of operational experience
• Knowledge of logistics services including Airfreight Seafreight Overland Customs Insurance
• Excellent written and verbal business communication skills for communicating with customers overseas offices and colleagues.
• Solid PC operational knowledge along with Microsoft Office applications experience; Proficient in Word Excel Outlook and Teams.
• Goal oriented selfdisciplined and selfmotivated to produce results.
• Able to build and maintain lasting relationships with corporate departments key business partners and customers.
• Ability to input retrieve and analyze data.
• Must be able to present oneself in a cooperative and professional manner with both internal and external customers and vendors.
• Excellent conflict resolution skills diplomacy and tact.
• Ability to handle customer complaints and mediate customer disputes.

1. Effort Factors (physical and mental demands)

• Very strong customer service focus.
• Ability to multitask and work under pressure to meet deadlines.
• Ability and eagerness to accept new tasks and followthrough independently with minimal supervision.
• Effective time management – ability to manage self time and priorities.

1. Working Conditions

• Works the standard scheduled hours per week; however job requirements will include additional and/or extended work time as the business dictates.
• Job may involve some travel by car to customer and prospective customer locations.
• Job is performed from a designated home office with occasional visits to Canada Headquarters.
• Telephone and IT tools will be used thereby requiring some periods sitting in front of a computer screen.

1. Other

• Attends all training as required including crosstraining in other operational sales/departmental functions.
• Complies with Yusen’s Vision Mission and Values (3C’s) and demonstrates the 9 Core Behaviors: Communication Openness Customer Focus Reliability Teamwork Accountability ProblemSolving Continuous Learning Proactivity.
• Understands and follows Kaizen standards and requirements.
• Understands and complies with all Health & Safety Policies.