Desktop Support Engineer L2 UK
Desktop Support Engineer L2 UK
Posted on :
17-02-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a skilled IT Support Specialist to join our team.
This role offers an excellent opportunity to contribute to the efficiency of our business by providing essential technical support and troubleshooting services.
If you have a strong customer service background and experience in an IT helpdesk environment we encourage you to apply.
Requirements
Key Responsibilities:
- Troubleshoot and resolve desktop/laptop system and network issues both hardware and softwarerelated via phone email and in person.
- Manage incidents and service requests effectively ensuring timely resolution and customer satisfaction.
- Deliver exceptional service support to internal business users.
- Provide solutions /work arounds to incidents
- Contribute to the creation and improvement of policies processes and procedures.
- Install maintain and support new applications and software updates.
- Prioritize and manage multiple open cases and miniprojects simultaneously.
- Establish strong working relationships with internal teams and thirdparty vendors.
- Stay updated on the latest technological advancements and apply them to enhance business operations.
- Ensure adherence to industry standards and internal procedures.
- Conduct daily system monitoring to ensure optimal performance.
- Provide ongoing support to users on both hardware and software applications.
Qualifications Required:
- ITIL Foundation certification (or equivalent).
- Minimum of 3 years of experience working in a technical service desk role.
- Strong troubleshooting and problemsolving abilities.
- Knowledge of network troubleshooting TCP/IP and general WAN/LAN concepts.
- A high level of customer service experience with the ability to manage diverse customer needs and maintain professionalism.
- Willingness to travel to other company sites when required.
- Excellent written and verbal communication skills.
- A valid UK driving licence.
Location: Alpha House Lawnswood Business Park Redvers Cl Leeds LS16 6QY UK
Benefits
Why Join Us
- Opportunity to develop your skills in a dynamic IT environment.
- Collaborate with a talented and supportive team.
- Competitive salary and benefits.
Key Responsibilities: Support remote sites in and around the Region. Assist other HPIT teams as needed and attend operational meetings Maintain and update existing network infrastructure LAN and Voice MACD knowledge/skills Troubleshoot, repair, and install network equipment (switches, cables). Manage inventory of hardware, parts, and loaner equipment. Set up new PCs, perform system re-imaging, and End-user data transfer. Requirements: Advanced Windows OS knowledge (Mac/Linux a plus) High level of English & local language Relevant work experience from 2 to 5 years Valid driver's license Willingness to travel
Education
IT related qualifications
Employment Type
Full Time
Key Skills
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