NCAOC - Service Support Analyst- Junior

Buzzclan

Posted on : 11-02-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 11-02-2025

Job Description

The North Carolina Administrative Office of the Courts (NCAOC) is seeking one qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is 1st shift Monday Friday from 7:30AM 4:30AM.

***This is a remote position working first shift Monday Friday from 7:30AM 4:30AM.
***Candidates are required to have high speed internet and are expect to be available during the hours listed above.

The North Carolina Administrative Office of the Courts (NCAOC) is seeking a qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.

An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.

Primary responsibilities include but are not limited to the following:
Respond via telephone or electronically to inquiries and requests for password assistance.
Identify problems categorize issues prioritize work troubleshoot and provide advice to endusers.
Coordinate with other Help Desk team members to resolve problems if necessary and dispose of tickets within Service Level Agreements (SLA) guidelines.

This position reports to the Judicial Support Center Supervisor. The work schedule for this fulltime position is Monday Friday from 7:30AM 4:30AM. This position is a 100% remote work position after training is complete.

KNOWLEDGE SKILLS AND ABILITIES / COMPETENCIES:

Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.

Skills in: analyzing and diagnosing user problems; basic knowledge of computers to assist users with problems.

Ability to: multitask; follow established procedures; communicate and work with all levels of judicial personnel in the field; and communicate effectively in oral and written formats.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduation from high school and one (1) year of customer service related experience; or an equivalent combination of education and experience.

Required/Desired Skills
SkillRequired /DesiredAmountof Experiencecommunicate and work with all levels of personnel in the field; communicate effectively in oral and written formatsRequired1YearsMicrosoft Windows 10 operating systemRequired1YearsOffice 365 suiteRequired1YearsTicketing system softwareRequired1Yearsanalyzing and diagnosing user problemsRequired1Yearsbasic knowledge of computers monitors printers network equipment telephones fax machines and cash registers to assist users with problemsRequired1YearsExperience reading and interpreting hardware and software manuals and provide necessary information to usersRequired1Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirementQuestion2The candidate will work remotely for the duration of the engagement. All work will be completed Monday Friday between 4PM 12AM. Do you accept this requirementQuestion3Please list candidate s email address. Question4Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question5Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirementQuestion6Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirementQuestion7Candidates submitted above the rate of will not be considered. Do you accept this requirement Question8Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirementQuestion9Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm

Employment Type

Remote

Company Industry

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

Apply Now

About Company

Buzzclan

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

NCAOC - Service Support Analyst- Junior

Buzzclan

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

Technical Support Analyst

Junior Project DesignerArchitect

Junior Project DesignerArchitect

Junior Graphic Designer

Junior Project DesignerArchitect

Junior Project DesignerArchitect

Business Analyst

Data Analyst