Ciudad de Mxico Air Export - Customer Service Representative
Ciudad de Mxico Air Export - Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
SUMMARY DESCRIPTION:
Ensure timely and accurate movement of freight and information while providing an exceptional customer service within the Air Export Department.
KEY RESPONSIBILITIES:
EXPEDITORS CORE COMPETENCIES
Exceptional Customer Service
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers.
This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
Job Execution
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Reliability
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
Collaboration
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
Culture
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Personal Growth and Development
Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.
AGENT CORE COMPETENCIES
Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors operational procedures. Follows customers standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards as per companys procedures.
Responsibilities:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting
- Use Tree View on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Companys procedures
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary.
- Meets company standards of 52 hours training per year per employee.
- Complete mandatory training when required
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Qualifications :
KNOWLEDGE SKILLS AND BEHAVIOURS:
Knowledge:
- Expeditors training and company policies.
- Expeditors services systems and procedures
- IATA Certification (preferred)
Skills:
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Proactive strong organizational skills.
- Good computer skills (Excel Word).
- Fluent in English.
Behaviours:
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
TRAINING AND QUALIFICATIONS:
Training Requirements:
- Meet company standards of 52 hours training per year including as needed management/leadership training
Education and Experience:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Additional Information :
Expeditors ofrece excelentes beneficios
- Sueldo competitivo
- Prestaciones superiores a la ley
- Seguro de vida
- Seguro de gastos mdicos mayores
- Plan de compra de acciones para empleados
- Programa de Capacitacin y Desarrollo de Personal
Expeditors offers excellent benefits
- Competitive salary
- Features above the law
- Life insurance
- Insurance of major medical expenses
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
