Guest Service Agent
Guest Service Agent
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Job Description
Delivering a 5star experience every step of the way
As the first and last point of contact for our guests you will set the standard for excellence by providing warm genuine and attentive hospitality throughout their stay.
Your role will be key in ensuring a seamless experience proactively managing guest requests and collaborating with various departments to exceed expectations.
Your dedication to going above and beyond in anticipating guest needs will contribute to creating unforgettable experiences. If you are passionate about delivering exceptional service and growing your hospitality skills this is the perfect opportunity to make a lasting impact.
Qualifications :
We are looking for candidates who are passionate about growth and development and who are committed to making a meaningful impact within our team. If youre driven to elevate the guest experience and contribute to the success of a premier 5star hotel we want to hear from you
- A positive attitude and professionalism with a genuine passion for creating unforgettable guest experiences.
- Ability to thrive under pressure in a dynamic fastpaced environment.
- Strong team player with the ability to work cohesively and collaboratively.
- Proficient in computer systems with experience in Opera Cloud being a distinct advantage.
- Flexibility to work a rotating roster including weekends holidays and nights.
- Excellent verbal communication and interpersonal skills.
- Strong problemsolving abilities with a proactive approach to guest needs
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
