Guest Experience Manager
Guest Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As part of our team you will play a key role in creating exceptional guest experiences across the hotel. Your responsibilities will include both proactive and reactive engagement with our inhouse guests ensuring their satisfaction and managing any escalated issues effectively.
Key responsibilities:
- Create exceptional Guest Experiences right across the Hotel
- Proactively & reactively respond to inhouse guest priorities or requests helping the Assistant Managers with escalated complaints
- Be actively involved with the results of the Trust You comments LQA feedback and Loyalty Feedback & action planning
- Act as an Accor ambassador aiming to enhance the companys image and market reputation internally and externally
- Undertake root cause analysis to implement procedures to eliminate causes of complaints from CEO Feedback online (Trip Advisor Facebook Booking.com etc.) and VOG feedback and create action plans for improvement
Qualifications :
- Possess a strong background in Front Office procedures and Opera PMS
- Experience supervising training and motivating team members
- Solid Hospitality knowledge including Front Office and Food & Beverage
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Demonstrated ability to coach mentor develop and inspire teams
- Good interpersonal skills with ability to communicate with all levels of team members
- Willingness to work flexible hours including mornings nights weekends and holidays periods
Additional Information :
Why Work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accors limitless possibilities
- Onthejob training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
- Salary Range: $(depending on experience)
How to Apply:
Please apply directly through our website.
Application Closes on: 16 March 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
