Overnight In Room Dining Supervisor

As an Overnight InRoom Dining Supervisor you will oversee the delivery of outstanding inroom dining service during overnight hours managing service standards supervising staff and ensuring an extraordinary experience for our guests. Your role will be pivotal in maintaining the high standards of service quality and atmosphere that define our brand all while providing seamless and efficient support to guests during the night.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family our people always find new ways to look after the business their guests and their team members. Within this the key responsibilities for this position are:

• Leadership & Staff Supervision: Lead train and motivate the overnight inroom dining team ensuring each member is equipped to provide worldclass service. Conduct briefings assign tasks and monitor staff performance to ensure efficient and exceptional service delivery during the night shift.

• Guest Experience Excellence: Ensure all inroom dining orders are delivered promptly and with the utmost care. Ensure personalized attentive and memorable service to guests. Handle guest concerns or special requests with grace professionalism and a sense of urgency ensuring the highest level of satisfaction.

• Operational Efficiency: Oversee the smooth running of the overnight inroom dining operations from order taking to food and beverage delivery ensuring that all aspects of the process flow seamlessly. Monitor cleanliness and ambiance in areas relevant to the inroom dining service ensuring it meets Auberges brand standards.

• Quality Control: Monitor food and beverage quality and presentation for inroom dining orders ensuring consistency with the restaurants standards. Work closely with the culinary team to ensure all orders are correct promptly delivered and meet quality expectations.

• Inventory & Ordering: Assist with managing inventory for inroom dining supplies ensuring the outlet is fully stocked during overnight hours. Monitor food and beverage usage and waste to maintain cost control.

• Training & Development: Provide training and development to the inroom dining team fostering a culture of teamwork professionalism and excellence. Provide ongoing feedback and support to encourage growth and ensure consistency in service delivery.

• Compliance & Safety: Ensure that all health safety and sanitation procedures are followed in accordance with local regulations and company policies. Uphold the highest standards of cleanliness safety and hygiene in the overnight inroom dining department.

• Collaboration & Communication: Work closely with other departments (kitchen housekeeping guest services etc.) to ensure guest needs are anticipated and met during overnight hours. Foster positive relationships across teams to ensure smooth operations and seamless service.

Qualifications :

• Previous experience in a supervisory role within a luxury hotel or resort environment preferably with inroom dining or overnight service.

• Strong leadership and interpersonal skills with a passion for mentoring and guiding a team in a fastpaced highpressure environment.

• A deep understanding of fine dining service procedures food and beverage offerings and guest relations.

• Excellent communication skills both verbal and written with the ability to engage and inspire team members and guests alike.

• High attention to detail and ability to maintain organization in a fastpaced overnight environment.

• Flexibility to work varied shifts including overnight hours weekends and holidays as required.

• Fluent in English (additional languages are a plus).

• A proactive solutionsoriented attitude with a strong commitment to delivering excellence.

• Ability to handle guest complaints with tact diplomacy and professionalism.

Additional Information :

Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Remote Work :

No

Employment Type :

Fulltime