Senior Manager AI Business Product Management
Senior Manager AI Business Product Management
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Job Description
About the Role:
We are seeking a highly experienced and visionary Senior Manager for our Customer Support and Services (CSS) AI team. This role is pivotal in driving the strategy development and implementation of AI capabilities services and solutions to assist our organizations AI initiatives that is a mix of traditional AI and Generative AI. The successful candidate will guide a team of AI business product managers and work crossfunctionally with engineering and leadership to ensure the delivery of cuttingedge AI technologies that enhance our products and services.
What you get to do in this role:
Key Responsibilities:
1. Strategic Leadership:
- Codevelop and drive execution of the strategic vision for AI capabilities services and solutions in alignment with the companys overall AI strategy and needs of CSS. Combination of Traditional AI capabilities and Gen AI that will drive value to our internal stakeholders.
- Collaborate with senior leadership to identify opportunities for AI integration across various business units.
2. Team Management:
- Guide mentor and grow a highperforming team of AI and data business product managers
- Foster a collaborative and innovative team environment that encourages continuous learning and improvement.
3. AI Development and Maintenance:
- Oversee the design development and deployment of scalable AI capabilities services and solutions.
- Ensure the reliability security and performance of AI capabilities services and solutions enabling seamless integration with existing systems.
- Roll out Scalable AI Services at speed like LLM as service Content Moderation service Document Parser AI Agents Recommendations engine etc.
4. Project Management:
- Manage multiple AI projects ensuring they are delivered on time within scope and within budget.
- Establish clear project goals timelines and deliverables while effectively communicating progress to stakeholders.
5.Innovation and Implementation:
- Stay abreast of the latest advancements in AI technologies and methodologies.
- Drive the adoption of best practices in AI and machine learning across the organization.
- Implement AI solutions that drive business value and enhance customer experiences.
6.Stakeholder Engagement:
- Partner with crossfunctional teams to understand their AI needs and develop tailored solutions.
- Present AI strategies and project updates to executive leadership and key stakeholders.
7.Governance and Compliance:
- Ensure all AI initiatives comply with relevant data privacy regulations and ethical standards.
- Develop and enforce governance frameworks to manage AI models and data usage specifically with regards to LLMs.
Qualifications :
To be successful in this role you have:
Required Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 10 years of overall experience 13 yearsin technology leadership roles with a focus on AI Machine Learning Conversational AI.
- Experience managing a distributed team.
- Ability to serve as a team lead and coach employees at lower levels.
- Experience building new products that use challenging algorithms.
- Experience in delivering highly scalable AI services in the enterprise world.
- Strong knowledge of core AI/ML techniques and algorithms.
- Bias for Action even in ambiguous net new contexts.
- Exceptional verbal and written communication skills with a collaborative and engaging approach.
- Ability to interface effectively with customers and diverse roles across all organizational levels.
- Analytical and dataoriented mindset to solve complex business problems and recommend continuous improvement initiatives.
- Technical Skills: Experience with ServiceNows core modules including ITSM ITOM CSM or others is highly desirable.
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $187600 $328300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
