Staff Product Manager - Cloud Observability
Staff Product Manager - Cloud Observability
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Salary Not Disclosed
1 Vacancy
Job Description
This position is based in our Orlando FL office
Were looking for a Staff Product Manager to help define product vision and lead the development of innovative Cloud Observability and analytics solutions for the ServiceNow Cloud.
These solutions will empower internal operations and development teams by providing:
- Realtime access to service telemetry data for faster troubleshooting and root cause analysis.
- Advanced machine learning capabilities for proactive anomaly detection and performance optimization.
Youll collaborate on the product roadmap prioritize features based on user needs and collaborate with geographically distributed engineering teams to deliver solutions that:
- Reduce mean time to resolution (MTTR) for incidents.
- Increase uptime of critical ServiceNow applications.
- Improve developer productivity through faster issue identification.
What you get to do in this role:
- Conceptualize and drive execution of endtoend Observability and analytics solutions leveraging telemetry data from the ServiceNow platform.
- Deliver quick prototypes (e.g. wireframes) to validate user needs and demonstrate solution value.
- Own product delivery defining user stories with clear acceptance criteria and working with development teams to ensure successful implementation.
- Partner with internal operations and development teams to understand user personas and pain points related to ServiceNow observability.
- Continuously improve product development processes by establishing repeatable workflows and collaborating with teams for optimal efficiency.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 8 years of experience in product management or a related field with a focus on Observability and Analytics solutions.
- Experience building cloudbased products and understanding of SaaS delivery models.
- Strong user research and product strategy skills.
- Experience collaborating with crossfunctional teams (engineering product operations) to bring products to market.
- Bachelors degree in computer science Information Systems Data Science or a closely related field (or equivalent experience).
Preferred Qualifications:
- Experience working with (or in) operations or SRE teams.
- Familiarity with commercial observability offerings (e.g. Honeycomb New Relic Datadog Splunk).
GCS23
For positions in the Seattle metro/Kirkland areas we offer a base pay of $137000 $233000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and requiredinoffice.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of ServiceNow.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
