Strategy Operations Manager Courier Delivery Experience
Strategy Operations Manager Courier Delivery Experience
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Job Description
The Global Operations team drives Wolts longterm strategy scalable processes and sustainable business models across our 30 markets. We work closely with regional teams general management and functional leaders across Product Analytics Legal and more to execute highimpact companywide initiatives.
Were looking for a Strategy & Operations Manager to join our Courier & Delivery Experience team. In this role you will redefine how we collect analyze and act on courier sentiment and feedback working closely with regional and product teams to improve courier experience ensuring their voices shape our decisions and initiatives.
Youll also play a key role in ideating testing and launching new features and products ensuring they are successfully rolled out and adopted across markets.
This is a highimpact crossfunctional role that blends strategy operations and execution helping Wolt continuously improve courier satisfaction and operational excellence. Courier experience is about more than just deliveriesits about creating a seamless rewarding and empowering journey for couriers and ensuring they have the tools support and opportunities to succeed on their own terms.
What youll be doing:
Developing Courier Sentiment Strategy Define and drive the strategy for satisfaction surveys feedback loops and sentiment analysis. Ensure couriers voices are heard acknowledged and influencing decisionmaking.
Driving MarketLevel Satisfaction Improvements Act as a strategic advisor to regional teams helping them diagnose challenges identify key drivers of satisfaction and implement scalable databacked solutions. Lead highimpact workstreams.
ProductDriven Solutions Ensure courier feedback translates into tangible product improvementsfrom selfserve tools to app enhancements. Collaborate on ideation piloting rollouts and staged implementations across regions.
CrossFunctional Collaboration Partner with Regional Operations Global Supply Pricing Analytics and Product teams to lead strategic initiatives and embed courier satisfaction into Wolts overall strategy.
Performance Tracking & Insights Analyze trends leading metrics and business impact to continuously improve satisfaction. Set annual and monthly targets develop datadriven strategies to drive engagement and create new innovative metrics to better measure and track courier experience satisfaction and performance across markets.
Qualifications :
Experience in Strategy & Operations 4 years of experience in business development strategy or operations with a track record of driving growth optimizing processes and leading crossfunctional initiatives in a fastpaced environment. Experience in tech logistics or delivery is a plus but not required.
Datadriven & Analytical Strong skills in analytics research and problemsolving. You use data to drive strategy monitor performance and uncover improvement opportunities.
Project Management & Execution Ability to lead projects work crossfunctionally and manage multiple priorities. You thrive in structured problemsolving and have a bias for action.
Excellent Communication Strong storytelling and databacked decisionmaking. You communicate insights and strategic visions clearly at all levels.
Stakeholder Management Experience working with regional teams product managers and leadership to drive alignment and impact.
CourierCentric Mindset Curiosity and passion for improving courier experience and empowering them through better tools processes and engagement.
Tooling Proficiency in Looker SQL or similar business analytics tools to extract insights and drive action is a plus.
Additional Requirements Fluency in English and valid EU work authorization. The role is based in Berlin and candidates should be living there or able to work from Berlin.
Additional Information :
We could list all the amazing things we offer but actually the best part about working with Wolt is the awesome group of people who you will be working with. There is never a dull day at the office and you will be a part of an energetic team in an exciting startup environment where you will have the opportunity to grow with the company.
If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
