CL - Computer Operator - Consultant

Job Description: NIGHT SHIFT POSITION
HOURS ARE 6PM 6AM
THIS INCLUDES WEEKENDS AND HOLIDAYS

This is NA% ONSITE NO REMOTE WORK.

SCOPE OF THE PROJECT:
THIS WILL BE A ONEYEAR CONTRACT WORKING AT THE CLEMSON UNIVERSITY INFORMATION TECHNOLOGY CENTER WITH THE POSSIBILITY OF EXTENDING 36MONTHS.

DAILY DUTIES / RESPONSIBILITIES:

MONITORS TESTS MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.

MONITORS CLEMSON NETWORK SERVER AND APPLICATION ELEMENTS RESOLVES INCIDENTS AND SERVICE REQUESTS AND/OR CONSULTS WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES STATEOFTHEART TECHNOLOGY TO MEET AND IMPROVE THE NETWORK CONTROL CENTER.

CONTROL NETWORK AND SYSTEM PROCESSING. RESPONDS TO CUSTOMER INQUIRIES AND ALERTS VIA EMAILS INCOMING CALLS AND WALKINS. CONDUCTS ROUTINE INSPECTIONS ON EQUIPMENT AND REPORTS ANY ABNORMALITIES. OTHER OPERATIONAL DUTIES AS ASSIGNED SUCH AS MEETINGS PROJECT WORK ADMINISTRATION AND FACILITIES REQUIREMENTS.

CONFIGURE NETWORK AND SYSTEM RESOURCES AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRECONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES. ASSIST WITH IMPLEMENTING NETWORK AUTOMATION TOOLS.

PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
MONITORING TOOLS (SPLUNK SOLARWINDS CISCO ISE CISCO CATALYST)
PYTHON SCRIPTING
ROUTING PROTOCOLS (I.E. BGP OSPF)
PALO ALTO FIREWALL CONFIGURATION
CISCO WIRELESS TROUBLESHOOTING
CISCO MERAKI CONFIGURATION
DNS CONFIGURATION
IP NETWORK TROUBLESHOOTING
LINUX SERVER BATCH SCRIPTING
TECHNICAL WRITING EXPERIENCE

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
LEADERSHIP SKILLS
STRONG CUSTOMER SERVICE
SELFMANAGEMENT
WEB PROGRAMMING

REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT
Additional Sills: REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): MONITORING TOOLS (SPLUNK SOLARWINDS CISCO ISE CISCO CATALYST) PYTHON SCRIPTING ROUTING PROTOCOLS (I.E. BGP OSPF) PALO ALTO FIREWALL CONFIGURATION CISCO WIRELESS TROUBLESHOOTING CISCO MERAKI CONFIGURATION DNS CONFIGURATION IP NETWORK TROUBLESHOOTING LINUX SERVER BATCH SCRIPTING TECHNICAL WRITING EXPERIENCEPREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): LEADERSHIP SKILLS STRONG CUSTOMER SERVICE SELFMANAGEMENT WEB PROGRAMMINGREQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT Skills: Database Platforms Scripting Language experience Yes 1 Advanced Within 6 Months 2 4 Years Documentation/Language Technical writing Yes 1 Advanced Within 6 Months 2 4 Years Miscellaneous Customer service skills No 2 Miscellaneous Leadership skills No 2 Networking & Directories Cisco ISE Yes 1 Intermediate Within 2 Years 2 4 Years Networking & Directories Understanding of computer and network operating system fundamentals (e.g. operating systems applications storage networking) Yes 1 Advanced Within 6 Months 2 4 Years Operating Systems/APIs Linux Yes 1 Intermediate Within 2 Years 2 4 Years Packaged Applications Microsoft Office Suite Yes 1 Advanced Within 6 Months 2 4 Years Programming Languages Python Yes 1 Intermediate Within 2 Years 2 4 Years Programming Languages Programming experience No 2 Protocols Firewall Yes 1 Intermediate Within 2 Years 2 4 Years Protocols Knowledge of networking protocols including TCP/IP HTTP NTP DNS MLLP NDM Yes 1 Advanced Within 6 Months 2 4 Years Software Framwork SolarWinds Yes 1 Intermediate Within 2 Years 2 4 Years Software Framwork SPLUNK Operations Yes 1 Intermediate Within 2 Years 2 4 Years