Raffles Ambassador
Raffles Ambassador
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Job Description
An exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO.
Reporting into Front Office Manager you will take great pride in ensuring our operation has a guest centred focus in everything that we do while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a confident courteous and warm manner towards building strong relationships with our guests while being predominately based in our Grand Lobby. We require a strong willingness to work in a fast paced and ultraluxury environment whilst being able to meet the elevated expectations of our guests.
Specifically as the Raffles Ambassador:
- Building meaningful relationships with our guests while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this.
- To have a strong understanding of established team goals and standard operating procedures while being able to deliver on these shared goals within a Team based environment.
- Providing a professional and courteous service to our guests whilst maintaining LQA and Forbes standards across the operation.
- Taking and proactive approach towards resolving guest complaints inquiries or concerns in a courteous and efficient manner whilst being able to identify appropriate situations when these should be escalated.
- Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved with expectations being exceeded.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
- Additional responsibilities as assigned in absence of the line manager or Front Office Manager.
- Performance of additional duties as required or assigned including working in different departments than usually assigned.
Who are we looking for
- A confident approach towards building new relationships with guests
- A genuine and captivating personality with a true passion for guest service
- A wiliness and eagerness to contribute towards setting up preopening standards and objectives in line with the broader Raffles vision
- A proven track record and ability to provide high levels of service under pressure
- Exceptional communication and customer service skills both written and spoken
- Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance
- Well developed technical and computer skills
- An understanding and willingness to contribute to a 24h operational schedule when required however this roll will not include night coverage as a standard
Additional Information :
Why join our Raffles team
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Funfilled events whether thats a pub quiz team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accors extensive brand portfolio.
What are the Raffles Values
Be You: Be creative innovative and enthusiastic showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
