Sr Dir Customer Analytics
Sr Dir Customer Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
1. Lead the AI and Analytics roadmap for the endtoend customer journey for the company.
2. Leverage generative AI and classic AI to enable intelligent personalized automation at every step of the customer lifecycle.
3. Run insights reporting & analytics for our postsales customer organization encompassing professional services customer success and renewals.
4. Own the single pane of glass for customer health and growth
5. Develop data products to provide customer intelligence and proactively monitor business performance to guide the company on trends and emerging hotspots across our customer base.
6. Collaborate with crossfunctional partners to influence how customer intelligence feeds our sales marketing product and partner motions.
7. Manage team of Product Managers Data Engineers Data Scientists and BI Developers.
Qualifications :
To be successful in this role we need someone whohas:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 15 years of professional experience with extensive experience in the B2B Customer domain either in an analytics leadership capacity or as an analyticallysavvy customer success leader
- 5 years of people management experience leading or influencing technical teams preferably with a global remit
- Ability to communicate with and influence senior business executives and to translate between technical and nontechnical teams
- BA/BS with preferred concentration in business or a quantitative field; Masters degree preferred but not required
- Demonstrated experience working crossfunctionally with business and technical teams
- Passion for and experience in applying AI to business problems in the B2B customer domain
- Ability to manage multiple priorities in fastpaced environment work collaboratively with crossfunctional teams and ensure high quality deliverables with high attention to detail
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $237800 $416200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
