Player Protection Business Partner

We are looking for a Player Protection Business Partner to join our Verification Team working in partnership with our venues operations team. You will partner with a Regional Operations Manager and support the General Managers in your region (South West) by conducting regular site visits and reviews on the customer risk status. You will provide insight training and coaching to develop the wider knowledge of our operational teams and reduce the variation in how we interact with our customers.

This is a field based position covering the South/South West venues (Portsmouth Plymouth Reading Portsmouth & Swansea etc) regular travel to venues will be required.

What good looks like:

• Demonstrating improvement in SG through training your regional team
• Positive SG NPS
• Reducing the variance in your regions approach to risk

Work collaboratively with operational teams to ensure that the policies and processes we have in place to protect our customers. are sustained through operational rigour.

A key part of your role will be to reduce the variation in how we approach risk and algin your region to the business risk appetite.

You will also be responsible for ensuring that your team deliver on the KPIs set out by the business in relation to risk analysis of high value customers within the estate. You will ensure that the Customer Verification Analysts have reviewed the relevant information available to them and documented a quality risk assessment based on Safer Gambling Affordability and Money Laundering risk factors

Main Accountabilities and Responsibilities:

• Connecting link between the commercial challenges the frontline teams face demonstrating the approach to risk outlines by the company and keeping the right balance to always protect our customers 
• Develop General Managers Operations Managers and Casino Managers to deliver player protection processes across the Region
• Analyse data to identify opportunities to make improvements to player protections processes highlighting exceptions for operational teams to action
• Work alongside the General Managers and Regional Operations Manager to identify and mitigate risk in the business.
• Liaise and consult with the Player Protection Operations Manager and lead the Player Protection Analysts in all matters relating to safer gambling affordability and antimoney laundering regarding individual cases and higher risk customers.
• Dip sample risk assessments completed by Customer Verification Analysts ensuring that necessary checks have been completed in relation to affordability Safer Gambling and Money Laundering risks and that guidance supplied is in line with policy and procedural requirements
• Dip sample venues EDD files check documentation requests are in line with the customers levels of play.
• Align the operational teams in decision making for at risk customers.
• Prepare and present monthly reviews for Regional Operations Managers of higher value customers within the Region
• Lead conduct and collaborate on meetings between your team and the wider estate including key stakeholders relevant to your role
• Ensure that policy and processes are followed by your team and that the documents are refreshed in line with new regulations
• Support and coach employees provide guidance on information and record management and general personal development always demonstrating a commitment to Rank Group values and supporting others in demonstrating them.
• Manage energise and motivate a highly performing team through trust integrity strength of vision and dynamism. Communicate commercial objectives and expectations to direct reports in a way that motivates them to take action and accountability.
• Accountability for direct reports as required to include managing workload prioritization of activities performance improvement and achievement of incentivized targets and objectives
• Provide support coaching and development for direct reports for their individual professional development
• Collaborate with digital and retail stakeholders and HVC team as required for high value or crosschannel customers
• Research and publish detailed OSINT information along with reports from 3rd party suppliers as required by the business
• Keep up to date with relevant legislation and requirements within the gambling industry

Qualifications :

Essential

• Competent in coaching in both inmoment and to wider groups
• Experienced in leading a team in a rapidly changing environment with a high volume of workload
• Demonstratable ability to influence and manage stakeholders
• Ability to manage time effectively and be flexible in their approach
• Has strong reportwriting verbal communication data entry and comprehensive record keeping ability
• Initiative ingenuity and an inquisitive nature with good perception and awareness for recognizing and identifying red flags or promising lines of investigation.
• Excellent communication and interpersonal skills
• A good working knowledge of OSINT tools available
• Strong proficiency in Microsoft Office Suite

Desirable

• Understanding of the gaming industry
• Awareness of legislation including.
• The Proceeds of Crime Act 2002.
• The Terrorism Act 2000.
• The Money Laundering Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (Money Laundering Regulations 2017).
• The Money Laundering and Terrorist Financing (Amendment) Regulations 2019

Personal Qualities

• Analytical mindset with an aptitude for investigation.
• Accuracy and attention to detail.
• Selfmotivated driven to achieve results
• Strong team player with a willingness to pick up new ideas and concepts

Additional Information :

#LIRemote #LIMS1

Remote Work :

No

Employment Type :

Fulltime