Genesys Functional SMEArchitect
Genesys Functional SMEArchitect
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1 Vacancy
Job Description
Genesys SME
- New Jersey
Job description
Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc
Profile Specification
Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omnichannel experience in integration with multiple digital channels
Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
Collaborate with cross functional team for creating optimal solution and development
UrBench is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics pregnancy status as a parent disability age veteran status or other characteristics as defined by federal state or local laws.
Employment Type
Full Time
