Royal Service Agent
Posted on :
08-05-2024
Employer Active
1 Vacancy
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Job Description
- Reporting to the Royal Services Manager, responsibilities and essential job functions include but are not limited to the following
- Consistently offer professional, friendly and engaging service
- Process all external and internal calls either by redirecting calls or assisting the caller
- Take ownership of the callers request and ensure follow up according to the hotels standards
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Maintain and monitor the Royal Service software system
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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