Operations Specialist 6m FTC

SUPPLY PLAN & LOCAL REPACKING

• Support Supply Planner to manage all aspects of local repacking operations for locally repacked SKUs working closely dayto day with our packing supplies local repackers and 3PL.
• Coordinate all interstate stock transfers.
• Complete all related SAP system work particularly minimizing any stock discrepancies between local repacker and Red Bull systems to ensure our systems are accurate.

CONSUMER COMPLAINTS

• Support consumer complaints process for Australia
• Record and report consumer complaints to HQ via workbench
• Communicate and provide consumers with feedback on the HQ Quality teams findings

PRODUCT QUALITY

• Ensure quality reports are up to date and sent through to Austria
• Coordinate monthly field sample analysis for quality testing

CUSTOMER SERVICE

• Support Customer Service in monitoring allocating and following up all enquiries through designated inbox.
• Processing orders in SAP
• Investigating delivery enquiries and discrepancies
• Communicate with 3PL on enquiries and issues

STAKEHOLDER MANAGEMENT

• External stakeholders build strong day to day working relationships and processes with local repacking partner our 3PL and packaging suppliers.
• Internal stakeholders build trusted relationships with Operations Sales Marketing and Finance Team stakeholders.
• Provide Business partnering support on various other Finished goods and Continuous improvement projects across all relevant functions and external stakeholders.

KEY RESULTS AND DELIVERABLES (WHAT DOES SUCCESS LOOK LIKE)

• Methodical systematic and efficient repack planning processes.
• Consumer complaints responded via Zendesk to every day highlighting problem complaints.
• Customer Service:
  • Customer Service inbox cleared in full daily.
  • Prompt response within 4 hours for allocated queries internal and external enquires
  • SAP order release in line with customer requirements

Qualifications :

• Attention to detail
• Good time management and multitasking skills
• Strong communications skills (verbal and written)
• Analytically minded with proven ability to conduct quantitative and statistical analyses complimented with qualitative inputs from multiple sources to draw conclusions and make recommendations
• Selfmotivated team member with strong problemsolving skills to drive resolution.
• Knowledge of ERP. Preferably SAP.
• Knowledge of consumer platforms. Preferably Zendesk.
• Microsoft excel (intermediate level)
• Positive and engaging demeanor Can do Attitude
• Interest in Customer Service / Logistics / Supply Chain issues and trends.
• Dynamic & energetic team player able to meet deadlines.

Additional Information :

You warrant that:

• You have read and understand the Privacy Statement and the Red Bull Australia Privacy Policy.
• You are qualified to work in Australia and understand that Red Bull Australia may require you to provide evidence of this to comply with its obligations under the Migration Act 1958 (Cth).
• All the information you have submitted to Red Bull Australia Pty Ltd (including via this application and any attachments) is true accurate and complete. You understand that if any information you have provided is false or misleading we may reject your application review any employment offer made to you and potentially dismiss you from any employment with Red Bull Australia Pty Ltd.

Remote Work :

No

Employment Type :

Fulltime