Genesis trainer
Genesis trainer
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Job Description
Primary Function of Position:
The Genesis Trainer will provide customers with onsite technology integration education and utilization support & training. This individual will closely partner with the Intuitive ecosystem partners like Sales Marketing Customer Training Customer Services Tech Support and Customer Success to ensure that customers have the necessary tools to launch optimize and sustain a successful robotic surgery program. The Genesis Trainer will be actively involved in care team training program support and continuous improvement initiatives and collaborate extensively on hospital staff education and learning initiatives.
Roles and Responsibilities:
- Develop and maintain expertise in the following:
- Intuitive technology use applications and troubleshooting.
- Proper handling care and use of Intuitive Instruments and Accessories.
- Cleaning and sterilization methodologies of Intuitive Instruments and Accessories.
- OR care team Central Sterile lean methodologies best practices.
- Manage assigned territory with Manager assistance while effectively managing work time and schedule. Align with sales and marketing partners on delivering customized customer assistance as needed.
- Manage assigned territory with Manager assistance while effectively managing work time and schedule. Align with sales and marketing partners on delivering customized customer assistance as needed.
- Support integration of new Intuitive technology into OR and Central Sterile environments.
- Support Intuitive technology troubleshooting and general assistance.
- Identify and/or respond to customer complaints and ensure detailed documentation is captured in the proper business system or applications.
- Provide OR case support as needed.
Qualifications :
Required Knowledge Skills and Experience:
- Bachelors degree preferred preferably in Clinical or Health Sciences Healthcare Management Engineering Business Administration Communications or Education or equivalent experience.
- 5 years training experience with proven experience providing training on complex topics and/or technology.
- Experience in an Operating Room and/or Sterile Processing Department environment.
- Proven ability to work effectively and drive results as part of a team.
- Excellent communication and interpersonal skills with ability to present to varying group sizes.
- Ability to excel in a highenergy demanding environment.
- Willingness to be flexible with work hours.
- Fluent in English and at least one Nordics language.
- Ability to travel overnight up to 70%.
There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
