Director Housing and Lifestyle Operations 15 month Parental leave
Director Housing and Lifestyle Operations 15 month Parental leave
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Job Description
Join Us in Shaping the Colleague Experience in the Heart of the Rockies
At Fairmont Jasper Park Lodge we believe that the colleague (employee) journey is just as important as the guest journey. With over 90% of our colleagues living on property we are looking for an inspiring strategic and dynamic leader to join our team as the Director of Housing and Lifestyle Operations. This role is pivotal in fostering an environment where our colleagues feel supported engaged and empowered both at work and in their daytoday lives.
Your Role: Driving the Colleague Experience at the Fairmont Jasper Park Lodge
Reporting to the Director Talent & Culture you will lead the Housing and Lifestyle Operations teams ensuring a seamless colleague experience from arrival to departure. Your focus will be on:
- Strategic Leadership: Developing and driving initiatives that enhance colleague engagement wellbeing and retention
- Operational Excellence: Developing implementing and overseeing housing facilities lifestyle programming and employee services to create a vibrant living and working environment
- Team Empowerment: Leading coaching and developing a highperforming Housing and Lifestyle team
- Culture Champion: You are an energetic optimistic and resilient Leader that promotes a positive workplace culture aligned with our values of respect belonging excellence integrity and empowerment
Key Responsibilities:
Colleague Experience & Engagement
- Act as an ambassador for FJPLs colleague community fostering an inclusive supportive and engaging environment
- Develop and implement programs that mirror the guest experienceensuring colleagues feel valued from prearrival to departure
- Create tailored experiences to support the wellbeing growth and retention of our diverse workforce
- Lead initiatives to enhance employee satisfaction through events recognition programs and communitybuilding activities. Foster a sense of belonging among residents on property throughout the year.
Housing Operations & Facilities Management
- Oversee the operations of staff housing ensuring accommodations are safe clean and wellmaintained
- Manage housing assignments arrival/departure processes and tenant relations to create a engaging and positive living environment
- Collaborate with maintenance and sustainability teams to address longterm capital planning maintenance needs and environmental practices
- Resolves colleague complaints and escalations in a calm and respectful manner
- Ensure compliance with health safety and environmental regulations including emergency response protocols
- Develop proposals for capital investment to improve colleague housing and lifestyle options
- Manage minor to medium size capital improvement projects
- Coordinate with vendors and third party contractors completing work on property
Leadership & Team Development
- Inspire and develop a diverse team fostering a culture of accountability recognition and continuous improvement
- Coach managers and colleagues in Housing and Lifestyle operations ensuring alignment with FJPLs service and leadership standards as well as our values
- Create and maintain effective scheduling practices to ensure adequate staffing levels that satisfy business needs follow budget guidelines and respect the Collective Bargaining Agreement
- Drive performance management processes including providing constructive feedback setting clear expectation through goal planning and supporting professional development
Financial & Strategic Planning
- Develop and manage budgets for housing operations lifestyle programs and capital projects.
- Monitor financial performance optimize resource allocation and implement costcontrol strategies
- Contribute to strategic planning initiatives aligning housing and lifestyle operations with broader property goals
Health Safety & Wellbeing
- Promote a culture of health safety and wellbeing within the workplace and housing community
- Oversee residence evacuation procedure crisis management plans health protocols and regular safety audits
- Collaborate with Talent & Culture to implement wellness programs and mental health initiatives
Qualifications :
Who You Are:
- A proven leader with at least 5 years of experience in hospitality property management or employee engagement roles
- Skilled in strategic planning team development operations and project management
- A superb communicator with the ability to influence collaborate and build relationships across all levels and in multiple forms of communication
- An expert at organization and process optimization you keep everything running smoothly and all involved informed
- A Corporate Wizard You navigate complex internal processes and are not intimidated by complex processes
- Not shaken by a challenge or a difficult task You remain positive and optimistic regardless of obstacles ahead
- Experience in budget management financial planning and resource optimization
- A team player who is comfortable working in a fastpaced dynamic environment with a passion for creating exceptional colleague experiences
Preferred Qualifications:
- Degree or diploma in Hospitality Management Human Resources Business Administration or related field
- Previous experience in employee housing operations community development or lifestyle programming
- Strong understanding of health safety and environmental standards
Working Conditions:
- Flexibility to work occasional evenings weekends and holidays as required
- Onsite presence required with subsidized accommodation provided if required
- Occasional physical activity related to housing inspections and event participation
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge Jasper Park Lodge Fairmont Mountain Meetings (fairmontmtnjobs.com)
Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
