SCC - Technical Support Analyst 2
SCC - Technical Support Analyst 2
Posted on :
11-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Technical Support Analyst
ON SITE: First 30 days 100% ON SITE required for training purposes. After training schedule see below for detials.
TO NOTE: ON SITE REQUIRED: first 30 days 100% ON SITE required for training purposes. After training schedule will be 2 3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage.
Parking is NOT provided for contractors.
Required/Desired Skills
Skill Required /Desired Amount of Experience Recent experience in a fulltime Help Desk/Technical Support position Required 2 Years Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products including MS Office prod Required 2 Years 2 or more years of experience entering information and working with a trouble ticket issue tracking system Required 2 Years Experience and proficiency with Microsoft Visio SharePoint and Office applications Required 2 Years Proven analytical and problemsolving abilities Required 2 Years Excellent verbal and written communication skills Required 2 Years Ability to work independently with minimal direction and as a team Required 2 Years Highly motivated and selfdirected Required 2 Years Ability to present ideas in businessfriendly and userfriendly language. Required 2 Years Ability to work independently with minimal direction and as a team Required 2 Years Highly motivated and selfdirected Required 2 Years Knowledge of Active Directory Desired 2 Years CompTIA A Certification Desired 2 Years Experience with Symantec s Altiris and Ivanti s Service Desk. Desired 2 Years
Questions
No. Question Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question2 Please list candidates email address. Question3 In what city and state does your candidate currently reside Pls note: if you put Richmond VA and phn# and resume entries do not support this then pls help your candidate by uploading a recent utility bill or Drivers license with their name and local RVA address AT TIME OF SUBMITTAL under the Reference Tab in Vector. This saves time and helps us to confirm they are truly local to RVA. Tks! Question4 ON SITE REQUIRED: first 30 days 100% ON SITE required for training purposes. After training schedule will be 2 3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage. Does your candidate agree to this arrangement if selected 
ON SITE: First 30 days 100% ON SITE required for training purposes. After training schedule see below for detials.
MAX VENDOR RATE: $$$
TO NOTE: ON SITE REQUIRED: first 30 days 100% ON SITE required for training purposes. After training schedule will be 2 3 days on site. Schedule is on a rotation with other team members to make sure internal clients have adequate coverage.
Parking is NOT provided for contractors.
ABOUT THE ROLE
The SCC seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.- Answering all calls for the Helpdesk creating tickets and assigning them to the Helpdesk analysts.
- Candidate performs password resets and unlocks AD eSCC and RSA accounts as needed.
- Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office.
- Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
- Additionally the Candidate installs software to end user PCs as requested.
- Candidate performs PC troubleshooting as needed.
- Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.
Required/Desired Skills
Questions
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved