Case Manager
Case Manager
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Job Description
LOOKING FOR FILIPINOS WHO ARE PHILIPPINESBASED CANDIDATES
Position : Case Manager
Working Schedule : 8a5p MST
Salary Range :USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)
Job Description:
We are seeking a motivated and detailoriented Case Manager to join our team. In this role you will be responsible for managing cases from client intake to case completion ensuring a smooth and efficient process for all parties involved. This is a critical role that requires excellent organizational skills strong interpersonal abilities and a high level of professionalism.
Key Responsibilities:
- Client Management: Handle the intake process for new clients ensuring all required information and documentation is collected accurately and efficiently.
- Document Collection: Work with clients to gather necessary paperwork forms and identification to process claims.
- File Submission: Prepare and submit case files to the appropriate entities such as law firms courts or government agencies.
- Case Progress Monitoring: Manage the progress of each case from start to finish tracking milestones deadlines and key deliverables.
- Communication: Act as the primary point of contact for clients providing updates on case status and addressing any questions or concerns via email text and phone calls as needed.
- Collaboration: Work closely with law firms attorneys and other stakeholders to resolve issues and move cases forward.
- ProblemSolving: Proactively identify potential roadblocks and find solutions to keep cases on track.
- RecordKeeping: Maintain accurate and uptodate records of all client interactions case details and documentation in the company’s system.
Qualifications:
- 1 years of experience in a similar role and highly trainable.
- Strong interpersonal and communication skills with a professional and clientfriendly demeanor.
- Highly organized with exceptional attention to detail and the ability to manage multiple cases simultaneously.
- Proficiency in email text communication and basic office software (e.g. Microsoft Office Google Workspace).
- Ability to work independently prioritize tasks and meet deadlines in a fastpaced environment.
- Experience in case management legal processes or a related field is a plus but not required.
Key Competencies:
- Strong problemsolving skills and adaptability.
- Reliable and accountable with a commitment to delivering excellent client service.
- Clear and concise written and verbal communication.
Work Environment:
- Remote or hybrid setup available depending on location and preference.
- Flexible work hours with an emphasis on meeting deadlines and achieving results.
This role is ideal for someone who thrives in a structured yet dynamic environment enjoys helping people navigate complex processes and is committed to seeing tasks through to completion. If you are detailoriented selfmotivated and passionate about delivering highquality results we’d love to hear from you!
Employment Type
Full Time
