Director VCA Managed Services - Operations

Visa Consulting and Analytics (VCA) is the externallyfacing strategy consulting group of Visa.  We draw on our expertise in strategy consulting data analytics and pragmatic industry experience to develop factbased recommendations to improve client performance.  Our clients span the continuum of companies that participate in the payment card industry to include financial institutions merchants fintechs acquirers and payment processors.  VCA Managed Services is a suite of service offerings that together help drive the future growth of the VCA organization enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Director VCA Managed Services Operations you will be the General Manager responsible for growing a critical managed services pillar.  This pillar provides services that enable Visa clients to plan manage and execute strategic business processes and programs more effectively.  Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large multiyear migration of commercial card clients from one platform to another and managing a merchant loyalty platform on behalf of a global cobrand card issuing bank.

The Operations pillar is the largest of the various VCA Managed Services offerings.  As such this role offers the right General Manager a unique opportunity to take the reins of a strategic growing and multifaceted book of business.

You will be ultimately responsible for achieving quarterly and annual revenue targets.  You will ideate develop price sell and oversee the delivery of services that improve client operational and business process performance.  You are a natural in front of clients including SVP leadership stakeholders and can use that skill set to tailor new and existing services to meet their needs.  You are excited by the prospect of measuring your success through attainment of revenue growth targets. 

The successful candidate will be a seasoned consultant entrepreneur and general manager who can partner across Visa client types.  The role will identify common client needs develop offerings that leverage Visas extensive capabilities subject matter expertise and thirdparty partners price the solution appropriately pitch the client close the sale and oversee delivery.  The role will collaborate with a host of internal and external partners to develop sell and deliver solutions.  This person will articulate the value proposition to clients customize the offerings as needed to address client feedback and ultimately close the sale.  The team member will be able to flex across various client stakeholders to include those in digital data sciences marketing CRM payments and fraud/risk.     

For clarity this leader will not be involved in the daytoday execution of client business processes.  Rather this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives making any necessary course corrections.

Responsibilities:

Consultative Selling

• Uncover client needs challenges and opportunities with respect to managed services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients
• Identify the client decisionmaking stakeholders and processes  

Offering Development

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and as needed thirdparty partner assets
• Identify thirdparty partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral including sales presentations and tear sheets
• Develop product pricing strategy ensure product profitability

Solution Delivery

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity

• Strong executive presence
• Speak to technical and nontechnical aspects of solutions
• Be comfortable working across the spectrum of Visa clients from institutional banking relationships to fintech startups 

Industry Knowledge

• Maintain deep understanding of competitive environment for Visa solutions
• Leverage that understanding to shape solutions that differentiate Visa

Communications

• Demonstrate executive presence in leading conversations with clients
• Communicate across functional stakeholders (for varying levels and technical expertise)
• Incentivize crossfunctional teamwork by aligning crossfunctional incentives
• Possess strong diplomacy skills and fosters goodwill between different groups
• Coach teams 

People Leadership

• Demonstrate ability to structure a team and lead highperformers to even higher performance levels

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications :

Basic Qualifications:

• 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualification 

• 12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
• Masters degree in Business
• Bachelors degree in Engineering or Computer Science
• 10 years consulting and consulting sales experience with a toptier consulting firm
• Experience managing and/or optimizing complex business processes
• Demonstrated ability to sell solutions
• Strong analytical and quantitative skills ability to measure the financial impact to a client
• Entrepreneurial mindset energized by the possibility of building a new business
• Knowledge of the competitive environment across segments
• Collaborative approach with internal and external partners
• Resilient in navigating through ambiguity and translating the theoretical to applicable
• Growth mindset that embraces creativity optimism and failingfast

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $153600 to $235900 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime