Manager Employee Relations Management - EMEA
Manager Employee Relations Management - EMEA
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Job Description
The Manager Employee Relations Management is a key strategic pillar and partner to the Global Employee Relations Team and across the region to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Diversity Equity and Inclusion Team; and Global Safety & Security Team. The Manager Employee Relations oversees a team of employee relations professionals who provide specialized inregion performance management support to people managers conduct investigations / grievances provide advice and counsel related to interpersonal / workplace conflict matters and support on various sensitive employee matters. The Manager Employee Relations also provides meaningful datadriven and actionable insights and recommendations back to the Global Employee Relations Teams key stakeholders across the region.
What You Get To Do
- Bring our People Pact to life as you act as the voice of the region and decision maker to help drive consistency and fairness and to ensure regional and cultural nuances are represented.
- Act as regional pillar to ensure centralized internal Employee Relations Case Management (ERCM) tracker is updated and maintained acting as a champion for data hygiene and providing oversight and ensuring alignment and consistency in approach with the rest of the global ER team.
- Manage and assemble a diverse and inclusive Employee Relations team that executes on strategic and operational goals and scales for the future while driving consistency and producing excellent employee experiences.
- Conduct low to moderatecomplexity investigations grievance processes and disciplinary processes as appropriate ensuring that all appropriate documentation is created and maintained and providing actionable recommendations and insights back to the enterprise.
- Operate with a strategic mindset by providing actionable datadriven insights and trends to the business while driving process improvements/standardizations upskilling the team and partnering with key stakeholders to close knowledge gaps.
- Provide thought leadership and strategic guidance to a team of ER professionals around daytoday caseload operational excellence and bestinclass stakeholder partnership.
- Partner with COEs Operations and HRBPs to ensure HR programs and policies are delivered in functionally and regionally relevant ways ensuring local and cultural nuances are taken into consideration.
- Support ongoing growth and development of the team by identifying training and stretch opportunities developing key talent and fostering a growth mindset.
- Act as the primary escalation point for Employee Relations HRBPs and Service Delivery Partners in region.
- Partner with Global Employment Law Ops COEs and HRBP stakeholders to develop and deliver initiatives aligned to the region and across the enterprise to promote ServiceNows core values and culture.
- Collaborate with global counterparts to ensure global consistency and facilitate bestpractice sharing where possible.
Qualifications :
- 2 years of experience as a people leader in the Employee Relations / Human Resources space; experience in employee performance development with strong coaching skills preferred; an aspiration of seeing the entire team fulfill their potential at ServiceNow.
- A minimum of 4 years experience in clientfacing employee relations roles to include experience and expertise in performance management (including coaching managers administering Performance Improvement Plans and providing support through sensitive exits) or conducting both high and lowcomplexity investigations and grievance processes across various countries in region.
- Excellent interpersonal facilitation presentation and negotiation skills.
- Ability to manage multiple complex issues and prioritize projects concurrently.
- Ability to manage own time and workload juggling conflicting priorities.
- Passion for identifying the root cause of problems and providing strategic actionable insights and recommendations in response to those problems.
- Ability to work effectively and autonomously under pressure in a fastpaced environment.
- Possess confidence in handling ambiguous and fluid situations.
- Good understanding of cultural and geographical differences and practices across region and across the globe and flexibility to collaborate across time zones as needed with key partners.
- Credibility and integrity in communications to ensure information flows both upward and downward.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
