Solution Architect - ServiceNow
Solution Architect - ServiceNow
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Job Description
As a ServiceNow ITOM SME you will be responsible for providing expert guidance and leadership in the implementation optimization and management of IT Operations Management (ITOM) processes and CMDB within the ServiceNow platform. You will collaborate with crossfunctional teams to enhance IT service delivery and improve operational efficiencies.
**Key Responsibilities:**
**Expert Guidance:** Provide expert knowledge and best practices related to ServiceNow ITOM modules including CMDB CSMD Azure Discovery AWS Discovery Tagbased Service Mapping Event Management and Orchestration.
**Implementation & Configuration:** Lead the design implementation and configuration of ITOM solutions on the ServiceNow platform ensuring alignment with business objectives.
**Process Improvement:** Analyze current ITOM processes and identify areas for improvement to enhance efficiency reduce costs and improve service delivery.
**Collaboration:** Work closely with IT teams stakeholders and management to gather requirements provide recommendations and ensure successful project delivery.
**Training & Support:** Develop training materials and conduct training sessions for endusers and IT staff on ITOM best practices and ServiceNow functionalities.
**Troubleshooting:** Serve as the primary point of contact for troubleshooting and resolving ITOMrelated issues providing timely and effective solutions.
**Documentation:** Create and maintain comprehensive documentation of ITOM processes configurations and best practices.
**Stay Updated:** Keep abreast of the latest ServiceNow features industry trends and best practices in ITOM to continually enhance our service offerings.
Qualifications :
Bachelors degree in Computer Science Information Technology or a related field.
7 years of experience working with ServiceNow specifically in IT Operations Management.
Proven experience as an ITOM Subject Matter Expert with a deep understanding of ServiceNow ITOM Azure discovery Service Mapping Event Management Workflow CMDB and CSDM.
Strong knowledge of ITIL framework and IT service management best practices.
Excellent analytical and problemsolving skills with a focus on delivering highquality solutions.
Strong communication and interpersonal skills with the ability to work effectively with diverse teams.
ServiceNow certifications (e.g. Certified System Administrator ITOM certifications) are a plus
Additional Information :
Interviews and selections are being made continuously. If you are interested apply as soon as possible.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
