Broker Academy Manager
Broker Academy Manager
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Job Description
The pathway for a brokers development from beginner to mastery can take upward of 12 18 months. At Lendi Group we call this the Skills Competency Journey. The Aussie Graduate Program is a bestinbreed broker induction training program designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.
Whats the role
Reporting to the Senior Manager COE LendiGroup Broker Academy the COE Academy Manager is responsible for delivering a structured national 8week Lendi Group Broker Academy. This role requires expert facilitation and coaching to drive sales effectiveness mortgage lending competency and customer experience excellence. The role collaborates with Sales Leaders Franchisees and key stakeholders to support new brokers in developing the foundational skills needed for success. This position also creates and maintains learning content leverages data to optimise broker performance and ensures compliance with regulatory and internal standards.
What you will do:
- Deliver the Lendi Group Graduate Programme following a structured weekly training schedule:
- Systems usage and process enablement
- Customer qualification & core sales skills
- Risk analysis & lender presentation
- Compliance & Customer Experience
- Conducts onetoone coaching sessions and develops GROW/Coaching plans to drive performance improvements.
- Foster a cooperative diverse and inclusive work environment through relationship management.
- Build strong relationships with Sales Leaders Franchisees and key stakeholders.
- Develop and implement clear communication strategies for training programs.
- Track performance using data analytics to optimise key metrics.
- Integrate innovative learning solutions including AI and gamification.
- Align training with business objectives to maximise broker performance and revenue.
Qualifications :
- Experience in the home loan lending space as either a broker or lender.
- Strong facilitation skills to engage and inspire learners.
- Demonstrated leadership experience including setting expectations providing feedback and driving collaboration.
- Proven ability to analyse performance data and coach for improvement.
- Skilled in creating and delivering training in various formats (facetoface virtual eLearning).
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite Confluence Jira and Slack.
- Agile and adaptable to change.
Additional Information :
- Were Flex First which means weve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
- We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks of leave for primary carers and up to 4 weeks for secondary carers.
- An additional weeks Loyalty Leave each year after reaching 3 years service.
We are a peoplefirst company that invests in initiatives to promote a healthy work environment such as offering an Employee Assistance Program and social groups such as our industryleading Women in Technology group.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build bestinclass products.
Lendi Group is a 2023 Circle Back Initiative Employer; we value a positive candidate experience and commit to responding to every applicant. Once we have received your application we will reach out to you via email.
Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.
#lendigroup #LIGP1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
