Service Support Analyst- Junior
Service Support Analyst- Junior
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Salary Not Disclosed
1 Vacancy
Job Description
Hello
Hope you are doing.
we have a Job opportunity with one of our Client If Interested Please share your resume to
Role: Service Support Analyst Junior (757347)
Location: REMOTE
Duration: 12 months contract
The Client is seeking one qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is 1st shift Monday Friday from 7:30AM 4:30AM.
***This is a remote position working first shift Monday Friday from 7:30AM 4:30AM.
***Candidates are required to have high speed internet and are expect to be available during the hours listed above.
Client is seeking a qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.
An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.
Primary responsibilities include but are not limited to the following:
Respond via telephone or electronically to inquiries and requests for password assistance.
Identify problems categorize issues prioritize work troubleshoot and provide advice to endusers.
Coordinate with other Help Desk team members to resolve problems if necessary and dispose of tickets within Service Level Agreements (SLA) guidelines.
This position reports to the Judicial Support Center Supervisor. The work schedule for this fulltime position is Monday Friday from 7:30AM 4:30AM. This position is a 100% remote work position after training is complete.
KNOWLEDGE SKILLS AND ABILITIES / COMPETENCIES:
Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.
Skills in: analyzing and diagnosing user problems; basic knowledge of computers to assist users with problems.
Ability to: multitask; follow established procedures; communicate and work with all levels of judicial personnel in the field; and communicate effectively in oral and written formats.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Graduation from high school and one (1) year of customer service related experience; or an equivalent combination of education and experience.
communicate and work with all levels of personnel in the field; communicate effectively in oral and written formats
Required
1
Years
Microsoft Windows 10 operating system
Required
1
Years
Office 365 suite
Required
1
Years
Ticketing system software
Required
1
Years
analyzing and diagnosing user problems
Required
1
Years
basic knowledge of computers monitors printers network equipment telephones fax machines and cash registers to assist users with problems
Required
1
Years
Experience reading and interpreting hardware and software manuals and provide necessary information to users
Thanks and Regards
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave STE # 2B Pierre SD 57501
Certified Minority Business Enterprise (MBE)
An EVerify Company
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Employment Type
Full Time
