Service Manager - Software Defined Networking SDN

We are seeking an experienced Service Manager for Software Defined Networking (SDN) to oversee the management and operational excellence of SDN services.

Key Responsibilities :

Service Management & Operations 

• Oversee the endtoend management of SDN services ensuring stability performance and security. 

• Ensure compliance with contractual SLAs KPIs and ITIL best practices. 

• Lead incident problem and change management processes for SDN services. 

• Monitor and analyze network service performance ensuring proactive problemsolving and continuous service improvement. 

Stakeholder & Vendor Management 

• Manage vendor relationships ensuring service providers adhere to performance commitments.

• Provide clear datadriven reports on service performance risks and improvement plans. 

Service Transition & Continuous Improvement 

• Identify areas for automation and efficiency in SDN operations. 

• Support the adoption of emerging SDN technologies to improve agility security and scalability. 

• Ensure effective knowledge management and documentation within the service team. 

Qualifications :

Were seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria youll have the opportunity to grow your skills in a constructive collaborative team environment working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below we look forward to your application! 

• Location: Luxembourg
• Contract hours: 40 hour workweek 
• Contract type: Permanent/ Freelance 
• Languages: Fluency in English (written and spoken) is required; proficiency in any other European language is a plus.
• EU citizenship

You have knowledge and experience of the following: 

• Proven experience (5 years) in IT Service Management with a focus on networking and/or SDN technologies. 

• Strong understanding of ITIL best practices service operations and IT governance frameworks. 

• Experience managing largescale enterprise network infrastructures in complex environments. 

• Familiarity with SDN solutions from vendors such as Cisco ACI VMware NSX OpenStack or similar technologies. 

• Knowledge of cloud networking concepts (hybrid multicloud SDN) is an advantage. 

• Ability to translate technical concepts into businessoriented discussions. 

What we can offer you 

As a member of one of Europes largest digital solutions providers youll benefit from extensive career development opportunities both local and international. At the Sopra Steria Academy youll be part of a dynamic network of 56000 professionals at all stages of their careers. 

Youll become a part of a major Tech player in Europe recognised for its consulting digital services and software development.

Additional Information :

Our employees are known for making bold choices and delivering results. Work among highlevel professionals at the forefront of corporate software solutions and innovation at Europes Leading Digital Service Provider. 

We offer a generous employee benefits package that includes: 

• Access to our Sopra Steria training and personal development academy
• A company car lease or mobility budget
• A company laptop and new iPhone
• Private health insurance coverage
• Meal vouchers
• Social security and pension plan
• A competitive salary
• 26 holiday days

People are the cornerstone of our success. Thats why we aspire to be bolder together. Our goal is to build highfunctioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers. 

Excited about this job opportunity Ready to shape the world with us Great! We are looking forward to your application! 

Want to know what happens next 

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age ancestry nationality color family or medical leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion gender (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.

Remote Work :

No

Employment Type :

Fulltime