IT HelpDesk Specialist - REF250207T
IT HelpDesk Specialist - REF250207T
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a detailoriented and efficient IT HelpDesk Specialist to join our Global remote team based in the United States. In this role you will be the first point of contact for our employees providing expert technical support and ensuring smooth operations of our IT infrastructure.
- Respond to and resolve ITrelated issues and requests from employees in a timely and professional manner
- Troubleshoot hardware software and network problems across various platforms and devices
- Manage and prioritize support tickets using our ticketing system
- Provide remote assistance using desktop sharing tools and remote access software
- Perform basic system administration tasks including user account management and software installations
- Collaborate with other IT teams to escalate complex issues when necessary
- Document solutions and maintain an uptodate knowledge base for common problems
- Conduct basic training sessions to improve employees technology skills and reduce support requests
- Stay current with emerging technologies and industry best practices to continually improve support quality
Qualifications :
- Proven experience (3 years) in IT support or a related field
- Strong proficiency in troubleshooting hardware software and network issues
- Indepth knowledge of Windows macOS and Linux operating systems
- Experience with remote desktop software and ticketing systems
- Solid understanding of network protocols and configurations
- Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical users
- Bachelors degree in Computer Science Information Technology or a related field (preferred)
- IT certifications such as CompTIA A ITIL Foundation or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
- Ability to work independently and manage time effectively in a remote environment
- Strong customer service orientation with a patient and supportive demeanor
- Adaptability to learn new technologies and systems quickly
Additional Information :
U.S. APPLICANTS ONLY: The salary for this position is anticipated to range between $50.000 $68.000. This range is a goodfaith estimate based on the qualifications necessary for the position including experience training and other considerations permitted by law.Factors that may be used when making an offer may include a candidates skills experience and geographic location the expected quality and quantity of work and internal pay alignment as needed. Most candidates will start in the bottom half of the pay range.The upper end of the range will generally be reserved for candidates with extensive experience.An employees pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation we offer a competitive benefits package including Medical/Dental/Vision insurance Companymatching 401(k) Employee Stock Purchase Program and Tuition Reimbursement in addition to other programs and perks.
Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment for this position. RRS will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. EVerify Program Participant: R.R Holding Services participates in the Department of Homeland Security U.S. Citizenship and Immigration Services EVerify program (For U.S. applicants and employees only).
RRS is an Equal Opportunity Employer who is committed to building strength and delivering longterm sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
