Support Team Lead - Jerusalem
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Salary Not Disclosed
1 Vacancy
Job Description
With our excellent customer service the support teams are the glue that holds together the marketplace. We ensure that the operations between customers restaurant partners and courier partners all run smoothly. As our Support team Lead you will manage our local support team and inspire a highquality standard of service that we provide to our customers and partners throughout the country
What youll be doing
Lead a CS Team and create an environment in which the team has the ability to grow through encouragement and empowerment
Leading by example and showing what customerobsessed means: At Wolt our Customer SupportTeam knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners customers and merchants) that are reaching out to us.
Qualifications :
At least 12 years of experience in a call center environment / digital customer success.
Experience with leading a customerfacing team or other managerial experience (i.e shift lead).
A master at motivating your team to provide the best service possible
Proactive serviceminded and enjoy working with people
Able to turn data into actions and help your team meet their KPIs
Fluent in Hebrew Verbal and written.
HIgh level of English A must.
Additional Information :
If you are excited about working in a highgrowth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis so if this sounds like an opportunity you want to pursue apply today!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
