Lead ITSM Engineer
Lead ITSM Engineer
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Job Description
Position: Lead ITSM Engineer
Location: Lisle IL (Hybrid; 3 Days onsite)
Duration: 12 Months Contract
Interview Mode: Video
Overview:
International is looking for a Lead Service Now Solution Engineer to support our Digital Transformation Journey.
In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides daytoday support and administration of these areas.
As the commercial vehicle industry undertakes its most significant transformation in a century International stands at the forefront a vanguard of the movement. No longer content with merely supplying trucks buses and engines International is on a mission to redefine transportation. Embracing a bold digital transformation International is ushering in a new era of complete and sustainable transport solutions.
Responsibilities:
- Assist in executing the IT strategy to drive the adoption and implementation of ITSM and ITOM best practices ensuring alignment with business objectives and operational efficiency.
- Build enduring relationships to foster collaboration and knowledge exchange.
- Develop and oversee a strategic roadmap to enhance organizational excellence through the effective implementation and continuous improvement of ITSM services processes and tools.
- Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident Problem Change Request Enterprise Monitoring and CMDB.
- Analyse service performance metrics and drive process enhancements to improve service quality.
- Ensure compliance with IT governance risk management and security policies.
- Providing both technical and thought leadership for integrations and development of ITSM and ITOM tools while also promoting best practices.
- Mentoring service and process managers on ITSM and ITOM concepts.
Desired Skills:
- Experience in mapping infrastructure components to business and technical services to enhance visibility dependency management and service impact analysis.
- Demonstrated experience in ITSM frameworks
- Extensive experience with ServiceNow and SolarWinds
- Fundamental understanding of key technologies relevant to ServiceNow implementations including Web Services LDAP and JavaScript.
- Demonstrated ability to influence and consult (on pros cons and risks).
- Provide thought leadership in solving business processes and technical problems.
- Ability to analyze data findings to draw conclusions and develop actionable recommendations.
- Excellent communication skills.
- Ability to explain complex practices processes or procedures in clear and simple terms.
- Demonstrated experience in leading process improvement and organization change initiatives.
- Proven expertise and overall responsibility in customer service and contact centre services performance and new generation capabilities.
- Excellent presentation time management and collaborating skills.
- Plans and carries out responsibilities with minimal direction.
- Ability to collaborate effectively with individuals from diverse cultural backgrounds.
Kindly share following mandatory submission template along with updated resume for immediate consideration:
Candidate Name
Present location (city state or ZIP)
Work Authorization
Tel No
Email ID
*Onsite availability (postselection)
Total onsite experience working in US
Overall relevant experience of candidate
Rate/Salary
Last name of employer (Client)
LinkedIn (Must)
Education Details
Employment Type
Full Time
